Business Solutions Department Manager

2 weeks ago

IlĦamrun, Malta Manpower Malta Full time €40,000 - €80,000 per year


Job Purpose

The Manager Business Solutions Department will oversee the entire ERP and business applications division, ensuring smooth project delivery, team cohesion, and client satisfaction. This role requires a seasoned leader capable of managing project managers, functional consultants, and developers, while maintaining strong client relationships and ensuring technical and operational excellence across ERP implementations.

Key Responsibilities

· Lead, manage, and develop the Business Solutions team, including Project Managers, Functional Consultants, and Developers.

· Oversee end-to-end delivery of ERP and business solution projects, ensuring they are on time, within budget, and meet client expectations.

· Act as the key client-facing representative for the department, managing escalations, expectations, and long-term relationships.

· Collaborate with the General Manager and leadership team to define and implement departmental goals, KPIs, and growth strategies.

· Drive process improvement initiatives, ensuring standardization and optimization across implementation methodologies.

· Provide mentorship, performance evaluations, and professional development for all team members.

· Ensure effective cross-departmental collaboration with other divisions such as Technology, Digital, and Creative.

· Oversee resource planning, workload balancing, and project allocation to optimize performance and utilization.

· Maintain a strong understanding of ERP systems, accounting principles, and business processes to support both functional and technical discussions.

· Identify risks and provide effective solutions to resolve delivery challenges.

Required Skills & Qualifications

· Minimum Bachelors degree in Business and Computing or an equivalent qualification.

· Minimum 5 years of experience in managing ERP or Business Solutions departments.

· Proven leadership experience managing project managers, functional consultants, and development teams.

· Strong knowledge of ERP systems, project lifecycles, and business processes in areas such as accounting, supply chain, and CRM.

· Excellent problem-solving skills and the ability to handle complex project and people challenges.

· Exceptional interpersonal and communication skills, with the ability to manage clients, stakeholders, and technical teams effectively.

· Solid understanding of business and accounting fundamentals.

· Strong command of written and spoken English.

· High proficiency in Microsoft Office tools, particularly Excel, Word, and PowerPoint.

Preferred Skills & Qualifications

· Experience with ERP platforms such as Odoo, SAP, or Microsoft Dynamics.

· Relevant certifications in Project Management (PMP, PRINCE2) or ERP implementation.

· Background in IT consulting or digital transformation environments.

Additional Requirements

· Availability to travel to client sites as needed.

· Ability to work under pressure and manage multiple priorities simultaneously.

Working Conditions

Work Arrangement: Office-based with flexibility for hybrid work.

Travel: Occasional travel to client sites in Malta and/or Cyprus

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