Hybrid Customer Support for German Speakers in Malta

2 weeks ago

Valletta, Valletta, Malta Cross Border Talents Full time €20,000 - €25,000 per year
No experience, This is available for new grads Key Responsibilities:
  • Provide exceptional customer support in German via phone, email, and live chat.
  • Address customer inquiries related to products, services, and general questions.
  • Troubleshoot issues and escalate complex problems as needed.
  • Maintain a professional demeanor while ensuring high levels of customer satisfaction.
  • Work with internal teams to resolve customer issues promptly.
  • Record and manage customer interactions, feedback, and issues using internal systems.
  • Meet or exceed performance targets, including response time and customer satisfaction scores.
Qualifications:
  • Native or fluent German speaker (C1/C2 level).
  • Good command of English (B2 level or higher).
  • Strong communication skills, both written and verbal.
  • Previous customer service experience is an advantage but not mandatory (training provided).
  • Ability to manage multiple tasks and thrive in a dynamic environment.
  • Problem-solving skills and a positive, customer-first approach.
  • Tech-savvy and quick to adapt to new software systems.
What We Offer:
  • Hybrid work setup, allowing flexibility between office and remote work.
  • Competitive entry-level salary.
  • Opportunities for career growth and ongoing training.
  • A friendly, multicultural work environment.
  • Health insurance and additional benefits.
  • A modern office located in a prime area of Malta.

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