Junior German Support Agent in Mosta

2 days ago

Valletta, Valletta, Malta Cross Border Talents Full time

Responsibilities:

  • Deliver excellent customer service via phone, email, and chat to German-speaking customers.
  • Assist with flight reservations, changes, cancellations, and other airline-related inquiries.
  • Address customer concerns in a professional and timely manner, providing effective solutions.
  • Ensure accurate entry and management of customer data.
  • Work closely with internal teams to resolve more complex issues.
  • Stay informed about airline policies, procedures, and current promotions.

Requirements:

  • Fluent in German (both written and spoken).
  • Excellent communication, writing, and listening skills.
  • Positive attitude with the ability to work independently and show initiative.
  • Strong computer skills, with an ECDL certificate preferred.
  • Prior experience in customer service, preferably in a call center or travel industry.
  • Willingness to work on a rotating schedule, including weekends.

Benefits:

  • Comprehensive training provided to ensure success in your role.
  • Basic health insurance after 6 months of employment.
  • Career advancement opportunities and professional development programs.
  • Access to mobile schemes and gym packages.
  • On-site canteen offering healthy, affordable meal options.
  • Monthly team events to foster a positive work environment.
  • Free on-site parking and exclusive staff discounts at over 50 local businesses.

If you are passionate about providing exceptional service and are seeking a rewarding career with growth potential, we'd love to hear from you

Language Allowance:

  • An annual German language allowance of EUR 3,000, paid in monthly instalments.

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