Warehouse Operator

The Warehouse Operator plays a pivotal role in ensuring the efficient management of warehouse operations. This role includes picking, packing, receiving, and shipping products, as well as maintaining inventory accuracy housekeeping, and adherence to safety regulations. This position requires strong organizational skills, attention to detail, and the ability to work effectively within a team.

Key Responsibilities

1. Inventory and Documentation

• Accurately perform picking tasks and prepare orders for various jobs/projects, ensuring all items are correctly assembled, packed, and labelled.
• Handle returns by re-labelling, storing, and organising products per company procedures.
• Receive, inspect, and verify incoming shipments; ensure items are labelled and stored as per internal standards.
• Safely manage stock with appropriate handling and repacking to maintain quality.
• Complete inventory-related documentation accurately and update stock movement logs.
• Regularly monitor inventory levels and promptly report discrepancies or shortages.

2. Customer Service

• Assist walk-in customers and suppliers in a professional and timely manner.
• Gather and relay client feedback to improve service quality and address any issues.

3. Equipment Operation

• Operate palletisers, forklifts, and other warehouse equipment safely and efficiently.
• Conduct routine equipment checks and report malfunctions or maintenance needs.

4. Housekeeping, Quality Assurance & Compliance

• Maintain a clean, organised, and hazard-free work environment.
• Ensure warehouse processes meet quality assurance standards, including proper handling and packaging.
• Adhere to internal policies and external regulations related to warehouse safety and compliance.

The list of 'Responsibilities' appearing in this job description is neither necessarily exhaustive nor is any part of this job description permanent.

Required Qualifications & Experience

·     2 years proven experience in warehouse operations and inventory management.

·     Strong attention to detail and accuracy.

·     Experience in using palletisers, fork lifters..

·     Strong organizational skills with the ability to prioritize tasks effectively.

·     Excellent communication in English and Maltese languages and customer service abilities.

·     Proficient in use of computer and Microsoft Office applications and experience using a ERP system.

·     In possession of a valid fork lift driver license

·     Capable of using applications on a smart device (mobile phone or tablet)

·     Proficiency in use of computer and Microsoft office applications will be considered an asset

Required Skills & Attributes

Communication:

Ability to communicate effectively with colleagues, clients and stakeholders.

Active listening skills to understand and address customer needs and concerns.

Clear and concise verbal and written English communication skills.

Basic verbal Maltese communication/ understanding.

Customer Focus: 

Dedication to providing exceptional customer service.

Ability to empathize with customers and respond to their inquiries or complaints professionally and promptly.

Proactive approach to ensuring customer satisfaction throughout all interactions.

Problem-Solving and Adaptability:

Strong problem-solving skills to address issues that arise during warehouse operations.

Ability to adapt quickly to changes in delivery schedules, routes, or warehouse tasks.

Resourcefulness in finding solutions to unexpected challenges.

Attention to Detail:

Meticulous attention to detail to ensure accurate completion of documentation and inventory management.

Vigilance in inspecting goods for damage or discrepancies during handling and storage.

Commitment to maintaining high standards of quality and accuracy in all tasks.

Efficient Organisational, Planning and Time Management:

Excellent organizational skills to prioritize tasks effectively and manage time efficiently.

Capacity to plan delivery routes in line with schedules to optimize efficiency and meet deadlines.

Ability to multitask and handle multiple responsibilities in a fast-paced environment.

Analytical Thinking:

Analytical mindset to identify patterns, trends, or inefficiencies in warehouse operations.

Capacity to analyse data related to delivery performance and customer feedback to drive continuous improvement.

Ability to make data-driven decisions to enhance overall efficiency and effectiveness.

Team Collaboration:

Qualities to motivate and assist team members in achieving common goals.

Collaboration skills to work effectively with colleagues across different departments or teams.

Willingness to support and assist team members to ensure collective success.

Technical Proficiency: 

Proficiency in operating delivery vehicles and warehouse equipment safely and efficiently.

Familiarity with inventory management systems and basic computer skills for documentation and reporting.

An interest and knowledge of various tools and their purpose

Knowledge of relevant regulations and safety standards related to delivery and warehouse operations.

Company Culture Fit

• Embrace and uphold the company's values, mission, policies and procedures.

• Demonstrate a proactive and solution-oriented approach to challenges.

• Strive for continuous improvement and innovation in practice.