Malta

21 hours ago

Valletta, Valletta, Malta CBT Full time €25,000 - €40,000 per year


Job Title: Dutch/Flemish Customer Support Representative

Location: Malta
Job Type: Hybrid (Work-from-Home & Office)
Working Hours: Monday to Sunday, 7:00 AM – 12:00 AM (Shift-Based)
Salary: Competitive and Attractive Salary Package

Job Overview:
We are looking for a highly motivated Dutch/Flemish Customer Support Representative to join our team in Malta. This role requires fluency in Dutch and/or Flemish, as you will be responsible for delivering exceptional support to our Dutch-speaking customers. The position offers a hybrid work model (combining home and office work), along with a competitive salary package.

Key Responsibilities:

  • Provide top-notch customer support in Dutch and/or Flemish via phone, email, and live chat.
  • Handle inquiries, provide product information, and assist with troubleshooting in a timely and professional manner.
  • Identify the root cause of customer issues and offer effective and appropriate solutions.
  • Stay up-to-date with product and service information to deliver accurate and helpful support.
  • Strive for customer satisfaction by going above and beyond to address their needs.
  • Collaborate with your team to improve processes, share knowledge, and enhance the overall customer experience.
  • Log and track customer interactions using the company's CRM system.
  • Follow company policies and procedures to ensure efficient and effective service delivery.

Requirements:

  • Fluency in Dutch and/or Flemish (both written and spoken) is essential.
  • Strong communication and interpersonal skills.
  • Previous experience in customer service or support is preferred.
  • Excellent problem-solving abilities and attention to detail.
  • Ability to multitask and work effectively in a fast-paced environment.
  • Flexibility to work shifts, including weekends and public holidays.
  • Proficient in computer usage, including CRM systems and MS Office tools.
  • A customer-centric approach with a proactive attitude.
  • EU citizenship or valid work permit for Malta.

Benefits:

  • Competitive salary package.
  • Hybrid work model (office and home-based).
  • Comprehensive training and career development opportunities.
  • Health and wellness benefits.
  • Opportunities for career advancement within the company.
  • A supportive and inclusive working environment.

How to Apply:
If you're passionate about customer service and fluent in Dutch/Flemish, we encourage you to apply Please submit your CV and cover letter, detailing your relevant experience and qualifications.

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