Junior Business Analyst
15 hours ago
The Systems Owner provides operational, technical, and analytical support across the digital systems and customer experience landscape. Forming part of the Digital team, the ideal candidate will bridge day-to-day systems management, process documentation, user support, and digital experience optimisation.
Key Skills and Experience
· Digital Systems Administration: Practical experience in configuring, maintaining, and troubleshooting platforms such as CRM, ERP, PSA, and marketing automation tools.
· Data Management & Reporting: Proficient in managing data, building dashboards, running reports, and supporting analytics initiatives.
· Process Documentation & Optimisation: Ability to document business processes, map workflows, and translate requirements into technical specifications or user guides.
· Integration & Automation: Experience with APIs, workflow automation, and supporting the integration of front-end and back-end systems.
· User Training & Support: Ability to deliver onboarding, training, and first-line support for digital tools, ensuring high user adoption and satisfaction.
· Project Coordination: Capable of supporting project management activities, tracking deliverables, and liaising with vendors or consultants as needed.
· Digital Experience Mindset: Understanding of how digital systems impact both internal users and end customers, proactively suggesting improvements to workflows and user journeys to improve the digital experience.
Ideal Background
- A minimum of 2 years' experience in a digital operations, business systems or digital experience analyst role.
- Exposure to internal and/or customer-facing digital platforms.
- Experience with scripting languages (e.g PHP, JavaScript,Python) and SQL is considered an asset.
- Strong communication and teamwork skills for cross-team collaboration and user engagement.
- Analytical, detail-oriented, and process-driven approach to problem-solving.
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