Application Support Officer

7 days ago

Valletta, Malta SpotOn Connection Full time

Application Support OfficerThe Role : The Application Support Officer will form part of our ICT Department and is responsible for installing, troubleshooting, testing and providing support on the company's financial applications.Responsibilities- As an Application Support Officer your responsibilities will include:- Responsible for various application server setups, maintenance and troubleshooting;- Responsible of Applications' end of day process;- Responsible of Applications' user profile creation and review;- Coordinating application and mobile applications deployments with suppliers;- Building test cases and performing testing on different application systems;- Supporting roll-outs of new applications and mobile applications;- Identify recurring application issues and ensuring a permanent solution;- Communicating with end users, providing end user support and education;- Prioritising and managing multiple open cases at one time; -Documenting new setups and procedures;- Undergoing staff training as required by the bank;- Responsible for application server failovers even during out of office hours;- Supporting the Infrastructure Team during certain out of office hours.Skills and Capabilities Required- Bachelor's degree/ Diploma in IT or IT certifications;- A minimum one year's experience in a similar role;- Experience in application testing and building test cases;- A strong command of the English language;- Experience in SWIFT client setups and support would be preferred;- Experience in a Financial institution would be preferred.Considered as an asset:- Good trouble shooting, capable of analysing a problem and finding a long-term working solution;- Excellent time management, task planning and prioritising;- Scripting in SQL would be considered an asset;- Knowledge of Therefore, JIRA or Zendesk administration would be considered an asset.- Strong analytical skills and excellent verbal and written communication skills.Employment Type: Full-TimeSalary: $ €30,000.00 Per Year

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