Automotive Warranty Coordinator
4 weeks ago
We are seeking an experienced Warranty Administrator to join our team at Outreach Recruitment Agency.
Job Summary:
- The successful candidate will be responsible for managing vehicle warranties, ensuring timely and accurate processing of warranty claims, and maintaining excellent relationships with internal stakeholders.
- This is a dynamic role that requires strong organizational skills, attention to detail, and effective communication abilities.
Key Responsibilities:
Core Functions:- Process warranty paperwork and ensure documentation is up-to-date as required by the manufacturer.
- Insert correct warranty data in manufacturer systems, making sure every hour and material cost is claimed and recovered.
- Ensure that all warranty exchanged parts are adequately stored in line with manufacturers' policy.
- Review warranty claims, correct any errors, and liaise with the manufacturer when in doubt.
- Provide advice to the workshop on cases of recall and warranty as required and as stipulated by the manufacturer.
- Ensure correct renditions of warranty claims with franchise and applicable reporting on defective parts.
- Maintain good working relationships with the aftersales and parts departments.
- Ensure that customer satisfaction is prioritized with regards to recall campaigns and that these are performed within stipulated time frames.
- To be present and provide documentation to auditors during manufacturer audits.
- Keep abreast with all warranty updates, factory recalls, and any other manufacturer announcements.
- Reconcile all warranty receivables and work with accounts to obtain payments.
- Liaise with the Assistant Manager to ensure the technical implementation of recall campaigns.
- Handle rejected claims according to dealership and/or manufacturer specifications and follow up on outstanding claims.
- Ensure adequate liaison with the body/paint shop where this is involved in warranty work and recall campaigns.
- Maintain all service and customer records as required by the warrantor.
- Attend any required training, (locally and abroad) organized by the company.
- Carry out any additional duties assigned by the Aftersales Manager.
- Adhere strictly to health and safety regulations and company policies together with franchise standard requirements.
Requirements:
Qualifications and Experience:- O-level standard of education.
- ECDL and good working knowledge of web-based applications.
- Previous experience in warranty claims will be considered an asset.
Benefits:
- Health Insurance.
- Loyalty Card.
- Specialized Training Locally or Abroad.
Salary: $45,000 - $60,000 per annum, depending on experience. We offer a competitive salary and benefits package, along with opportunities for growth and development.
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