nd Level Technical Support

4 weeks ago


Malta Betting Connections Full time
2ND LEVEL TECHNICAL SUPPORT AGENT in Malta


Our client, a top supplier developing in-house software in the online gaming sector and collaborating with renowned gaming companies worldwide, is in search of a skilled 2nd level technical support Agent to join their team in Malta.


If you have a strong passion for support and the software industry, enjoy working directly with clients, and are interested in being part of a company dedicated to ensuring client satisfaction from the start of the onboarding process, then this opportunity is for you.


Duties and Responsibilities:

  • Diagnosing and resolving technical issues individually and collaboratively
  • Assisting in troubleshooting and resolving data issues
  • Managing client technical integration
  • Dealing with escalated issues from initial support team members and offering assistance to users through Zendesk
  • Keeping documentation updated
  • Ensuring clients' needs are addressed as projects progress
  • Monitoring project advancement and handling any arising issues
  • Escalating issues appropriately
  • Developing and updating project documentation, plans, and reports
  • Ensuring compliance with standards and requirements
  • Providing support to the team when necessary
  • Performing other assigned duties

Experience:

  • PHP with a minimum of 1 year of commercial experience
  • MySQL with at least 1 year of experience
  • Unix experience with a minimum of 2 years (Shell Script System administration desired)
  • Previous experience (especially in Gaming) would be advantageous
  • Knowledge of Zendesk and Jira would be beneficial

If you meet the qualifications, please submit your CV for consideration.

  • Malta Island Betting Connections Full time

    Job description: 2ND LEVEL TECHNICAL SUPPORT AGENT Malta Our client is a leading supplier developing in-house software in the online gaming industry. They work with high-profile gaming companies all around the Globe. They are now looking for a 2nd level technical support Agent to form part of their team in Malta. Do you have a passion for support and...


  • Malta Konnekt Full time

    Our client is searching for a motivated Project Technical Support Officer to join their team. Responsibilities: Develop and implement Standard Operating Procedures (SOPs), providing training and ensuring compliance through regular audits.Assist project managers with administrative tasks and project coordination, facilitating communication among...


  • Malta Konnekt Full time

    Our client is looking for a Technical Support Executive to join their dynamic team. Play a pivotal role in ensuring the seamless functionality of IT systems. As a proactive problem-solver, you will engage with clients, diligently log and track issues, and resolve challenges using your expertise. Key responsibilities: Engage with clients to ensure their IT...


  • Malta Isisekelo Recruitment Full time

    We are looking for a Technical Implementation Specialist to join our expanding team, this is a remote position and is open to candidates in Malta/UK or Europe. The successful candidate will play a key role in maintaining the trust of our customers and partners by ensuring that technical queries received are handled with a highly developed sense of...


  • Malta Konnekt Full time

    Our client is looking for an Integrations Technical Lead. The main purpose of this role is to lead the deployment, implementation, configuration, testing, and early life support of high-profile IT solutions. The successful candidate will ensure the stability, performance, and security of these solutions, troubleshoot complex issues, and comply with relevant...


  • Malta Konnekt Full time

    A technical solutions company is looking for a Solutions Architect to join their team. As a core member of the commercial team, you will add value to the company by assisting the Chief Commercial Officer, the Management team, and the rest of the Commercial team to develop and grow the Company's business through technical sales excellence and relationship...


  • Malta Konnekt Full time

    Our client within the telecoms industry is looking for an IT Support Representative - Italian Speaking to work in their offices in Malta. The successful candidate will offer first-line support to the company's clients and be their primary point of contact. Tackle customer requests and maintain a high level of customer satisfaction. Identify the customers'...


  • Malta Konnekt Full time

    Our client within the telecoms industry is looking for an IT Support Representative - Italian Speaking to work in their offices in Malta. The successful candidate will offer first-line support to the company's clients and be their primary point of contact. Tackle customer requests and maintain a high level of customer satisfaction. Identify the customers'...

  • Customer Support

    2 months ago


    Malta Konnekt Full time

    At Expedition42 we aspire to give HR professionals and CEOs superpowers through meaningful quality insights, services & products. Bringing together 5 leading brands (jobsinmalta, konnekt, payrollmalta, salariesinmalta & talexio), Expedition42 is geared towards improving individual and organisational wellbeing and having a measurable positive impact on the...


  • Malta Konnekt Full time

    Our client, operating in the marine technical field, is looking for a Technical Assistant Manager to assist the Technical Director in the daily operations. Key Responsibilities Coordinating technical requests/requirements, analysing them, and categorizing accordinglyAssisting with drafting of reports for customersAssisting with analysing engine parameters...

  • IT Support Specialist

    1 month ago


    Malta Konnekt Full time

    An International bank is currently on the lookout for an IT Support Specialist to join their team.Duties include: Provide first and second-level support for a variety of banking applications including Oracle Internet Banking, Oracle Flexcube, Atlassian Jira, Atlassian Confluence, and many others.Troubleshoot and resolve application issues reported by users...


  • Malta Konnekt Full time

    Technical Trade Leader A well-established company in Malta is seeking a skilled Technical Trade Leader to join their Technical Services team in the workshop section, overseeing electrical maintenance projects across their facilities. Responsibilities: Project Management: Plan and organize resources to meet agreed deadlines, ensuring timely completion of...

  • Fleet Support Engineer

    3 months ago


    Santa Venera, Malta Smartlynx Airlines Full time

    YOUR NEW EXCITING CHAPTER IN THE WORLD OF AVIATION BEGINS NOW WITH SMARTLYNX AIRLINES! We are a strong and rapidly growing industry-leading airline looking to expand and welcome new colleagues from all over the world. Kickstart your career in aviation with ease: most of our positions don't require previous aviation experience. The mentoring and training...


  • Malta Konnekt Full time

    Expedition42 is currently looking for a Technical Recruitment Lead to join our growing recruitment teams at Konnekt.Forming part of a tight-knit team, your focus will be to manage and develop strong relationships with clients and candidates, delivering a top-notch support service that expands beyond recruitment. We are driven by the objective of becoming...


  • Malta Konnekt Full time

    A well established company in Malta are looking for a Technical Trade Leader to join their Technical Services team in the workshop section, managing electrical maintenance projects across their facilities.Responsibilities:Planning and organizing resources to meet agreed deadlinesDelegating tasks to the team, and overseeing various trades within the...


  • Malta Konnekt Full time

    A well established company in Malta are looking for a Technical Trade Leader to join their Technical Services team in the workshop section, managing electrical maintenance projects across their facilities.Responsibilities:Planning and organizing resources to meet agreed deadlinesDelegating tasks to the team, and overseeing various trades within the...


  • Malta Konnekt Full time

    A new opportunity has become available with a leading food manufacturing company for a Plant Technical Manager. Reporting to the Board of Directors, you will be responsible for the business continuity and availability of the facilities and the various operational systems in specified buildings of the Group through securing effective and efficient maintenance...


  • Malta Konnekt Full time

    A renown CSP is looking for a Technical Accounting Advisor to join the team. Responsibilities: Focus on technical research and updates related to International Financial Reporting Standards, GAPSME and International Standards on Auditing. Tackle technical accounting and auditing issues impacting the different clusters Advise engagement teams as well as...

  • IT Support Specialist

    1 month ago


    Malta Konnekt Full time

    Our client is looking for an IT Support Specialist to join their growing team. Reporting to the Head of IT, your responsibilities will include:Responsibilities: Provide 1st and 2nd line technical support to internal staff on various hardware and software related matters via various channels (IT Service Helpdesk, phone, email, in-person).Manage and track...

  • Client Support

    3 days ago


    Malta Konnekt Full time

    Our client is looking for Client Support & Distribution Personnel to join their team in their Malta plant. Analyze and upload customer demand forecasts.Align customer orders with forecasted demand and address any discrepancies.Collaborate with customers on Sales and Operations Planning (S&OP) presentations.Ensure on-time, complete deliveries that meet...