Customer Support
2 months ago
At Expedition42 we aspire to give HR professionals and CEOs superpowers through meaningful quality insights, services & products. Bringing together 5 leading brands (jobsinmalta, konnekt, payrollmalta, salariesinmalta & talexio), Expedition42 is geared towards improving individual and organisational wellbeing and having a measurable positive impact on the world of work.
We are looking for an analytical and highly diligent Customer Support & Implementation Specialist to join our growing team at Talexio. You will be reporting directly to the Head of Operations and your duties will include:
Being the first point of contact for clients contacting the Help Desk, gaining advanced knowledge of all products and providing expert assistance to clients
Resolving customer queries and guiding product users through features and functionalities, while also following up with customers to ensure that all technical issues are resolved
Liaising with internal teams and departments such as operations, engineering and QA teams to follow up on task statuses, priorities and project plans
Proactively identifying clients experiencing repeated issues or requests that are not resolved to the client's satisfaction, and escalating issues as needed
Other ad hoc duties that may arise
RequirementsA native level of English or a professional level of fluency is a must.Fluency in Maltese will be given preferenceAbility to handle tough or critical cases with composure and a level-headed approachAptitude for learning new technologies quicklyAbility to work in a fast-paced environment while providing the best serviceExcellent problem solving, analytical and critical thinking skillsEducation and ExperienceA minimum of 2 years experience in a similar positionPast experience in a SaaS environment will be considered an assetExperience working with tools such as Jira and Zendesk is considered an asset
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