With Relocation Support German Speaking Customer Support in Mosta
4 days ago
Key Responsibilities:
- Provide high-quality customer support via phone, email, and live chat to German-speaking customers.
- Assist with airline bookings, flight changes, cancellations, and related inquiries.
- Effectively communicate solutions to customer issues while maintaining professionalism.
- Ensure accurate data entry and follow up on any unresolved queries.
- Collaborate with internal teams to address complex customer needs.
- Maintain up-to-date knowledge of airline policies, procedures, and promotions.
Requirements:
- Fluency in German is essential (both written and spoken).
- Strong communication, writing, and listening skills.
- A positive, can-do attitude with the ability to work independently and take initiative.
- Computer literacy; ECDL certificate is preferred.
- Previous experience in a customer service role, preferably in a call center or travel industry.
- Flexibility to work shifts as rostered from Monday to Sunday.
What We Offer:
- Full training to support your professional development.
- Basic health insurance after 6 months of employment.
- Opportunities for career progression and development programs to advance your career.
- Mobile schemes and gym packages.
- Access to an in-house canteen with healthy and affordable meal options.
- Monthly events to engage with colleagues and build team spirit.
- Free on-site parking and staff discounts at over 50 local businesses.
If you are passionate about delivering excellent customer service and are looking for a stable job with exciting growth opportunities, we encourage you to apply.
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