Branch Senior Officer

15 hours ago

Malta XBX Elmo Insurance Full time €25,000 - €40,000 per year

Elmo Insurance is a respected company linked to global and financially strong reinsurers. Through a commitment to financial strength, quality underwriting and products, experienced and qualified professionals, and a personalised service, we will ensure that the expectations of our shareholders, reinsurers, customers and people are fully met, and that the company contributes to the economy and insurance market in Malta.

We are seeking to recruit a Branch Senior Officer to support our existing branches operations. The ideal candidate for this role will be required to perform the following main duties and responsibilities.

·       Managing customer interactions across multiple channels (face-to-face, email, and phone), ensuring excellent service and prompt issue resolution.

·       Responding to customer queries with clear explanations of insurance products and services, tailoring responses to individual needs.

·       Supporting the expansion and strategic growth of the branch by identifying new opportunities for market penetration.

·       Driving sales and business growth by promoting, cross-selling, and educating customers on all available insurance products.

·       Contributing to sales forecasts and branch performance analysis to support business planning.

·       Handling, processing, and safeguarding customer documentation in compliance with regulatory and company standards.

·       Issuing insurance policies, quotations, renewals, and efficiently processing claims to maintain service excellence.

·       Implementing and ensuring adherence to quality assurance (QA) and customer experience (CX) standards within the branch.

·       Ensuring compliance with market conduct regulations, risk management policies, and company guidelines in all branch operations.

·       Liaising with marketing to coordinate promotional activities within the branch.

Education & Experience:

·       Holds a recognised insurance qualification or is currently in the process of obtaining one.

·       A minimum of two years' work experience in the insurance industry.

Skills:

·       Sense of responsibility, accountability, and ownership.

·       Ability to handle various customer types.

·       Excellent customer service skills.

·       Excellent communication skills in English & Maltese.

The right applicant will be offered a high-quality working environment, career development and learning opportunities, summer reduced hours, and a familial culture. Apply today and be part of our success story

Elmo Insurance Limited (C-3500) is registered in Malta. Authorised to carry on general insurance business in terms of the Insurance Business Act (Chapter 403 of the Laws of Malta) and regulated by the Malta Financial Services Authority.

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