Italian Speaking Reservations Agent

21 hours ago

Mosta, Il-Mosta, Malta Cbtalents Full time

We are looking for an Italian-Speaking Reservations Agent to join a dynamic, international team. This role combines customer service and sales, offering long-term stability, full training, and clear growth opportunities in a fast-paced environment.

Role Overview

As a Reservations Agent, you will be the first point of contact for customers, managing inquiries and supporting reservations while ensuring a smooth and professional booking experience.

Key ResponsibilitiesHandle inbound calls and inquiries and convert them into confirmed reservations
Deliver high-quality customer support and manage on-request bookings
Meet performance and quality targets
Resolve customer complaints in a professional and proactive manner
Provide feedback and market insights to support service improvements
Support other markets when required by handling cross-market calls
Maintain clear and effective communication with customers and team members

Requirements

  • Fluent Italian and English (spoken and written)

  • Previous experience in customer service and/or sales

  • Strong communication and negotiation skills

  • Ability to work efficiently in a fast-paced environment

  • Good IT skills (Microsoft Office: Word, Excel)

  • Typing speed of at least 25 WPM

  • Team-oriented, reliable, and proactive attitude

Work Schedule & Contract

  • Indefinite contract (long-term opportunity)

  • Flexible shifts, Monday to Sunday (07:00–19:00)

  • Shifts ranging from 4 to 12 hours

Benefits

  • Full paid training

  • Career development and internal growth opportunities

  • Basic health insurance after 6 months

  • Gym membership and mobile schemes

  • Relocation support (discussed during the interview)

  • On-site canteen with affordable meals

  • Monthly team events and local staff discounts

  • Free on-site parking

Why Join Us?

You will join an international company that values teamwork, quality service, and professional growth in a supportive work environment.

Apply now to take the next step in your career.

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