VIP Key Account Manager

12 hours ago


Lija, Malta Manpower Malta Full time €30,000 - €60,000 per year


Manpower Malta is seeking to recruit a VIP Key Account Manager (German Speaking) to join our client's team.

Responsibilities:

  • Manage and grow a portfolio of VIP users, ensuring strong relationships and increased customer value.

  • Develop tailor-made offers and personalized experiences to drive engagement and loyalty.

  • Monitor and analyse KPIs, identifying trends and opportunities for improvement.

  • Collaborate with CRM and marketing teams to plan and execute VIP campaigns and communications.

  • Act as a key point of contact for escalations and support team initiatives across VIP operations.

Key Requirements:

  • Minimum 3 years experience in iGaming Customer Service or 2 years in a VIP role.

  • Fluency in German (written and spoken) and good command of English.

  • Excellent communication and negotiation skills.

  • Strong analytical mindset with the ability to interpret data and prioritize actions.

  • Proven experience in managing client portfolios within a dynamic, fast-paced environment.

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