VIP Key Account Manager
2 weeks ago
Manpower Malta is seeking to recruit a VIP Key Account Manager (German Speaking) to join our client's team.
Responsibilities:
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Manage and grow a portfolio of VIP users, ensuring strong relationships and increased customer value.
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Develop tailor-made offers and personalized experiences to drive engagement and loyalty.
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Monitor and analyse KPIs, identifying trends and opportunities for improvement.
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Collaborate with CRM and marketing teams to plan and execute VIP campaigns and communications.
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Act as a key point of contact for escalations and support team initiatives across VIP operations.
Key Requirements:
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Minimum 3 years experience in iGaming Customer Service or 2 years in a VIP role.
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Fluency in German (written and spoken) and good command of English.
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Excellent communication and negotiation skills.
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Strong analytical mindset with the ability to interpret data and prioritize actions.
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Proven experience in managing client portfolios within a dynamic, fast-paced environment.
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