German Customer Specialist Hybrid in Malta
7 days ago
Looking for a New Adventure? Discover a Career in Beautiful Malta
Craving a fresh start in an island paradise? Malta, known for its crystal-clear waters, timeless architecture, and booming international job scene, might just be the opportunity you've been waiting for
We're looking for a motivated and meticulous Customer Specialist to become part of our dynamic team. If you excel in fast-paced environments, approach challenges with a solution-driven mindset, and are eager to make an impact, this could be your ideal role.
Role Overview:
As a Customer Specialist, you'll handle inquiries via email and live chat—no phone calls required. You'll play a crucial role in content moderation, enforcing platform standards, detecting fraudulent activity, and ensuring our users receive top-tier service.
Key Responsibilities:
- Respond to customer queries efficiently through email and live chat
Monitor and manage user-generated content, maintaining adherence to platform guidelines
Detect, investigate, and address fraudulent behavior with accuracy
Keep thorough and well-organized records of all cases handled
Work closely with internal teams to optimize workflows and improve the customer experience
Use cutting-edge tools to provide clear, accurate, and helpful support
Meet individual performance metrics while contributing to broader team objectives
Liaise with both internal departments and external client teams to ensure alignment
Stay up-to-date with best practices in moderation and support through ongoing training
Adapt quickly to evolving tools, processes, and project priorities
Requirements:
- Fluent in German (C1/C2 level)
- Fluent in English (B2 level)
- EU citizenship or Maltese Residency Card
- 0-1 year of experience in customer support
- Strong leadership, analytical, and communication skills
- Eagerness to learn and grow
Why Join Us:
- Competitive Salary: We recognize your skills and dedication
- Performance Bonuses: Earn rewards for your achievements
- Transportation: Convenient company transport from designated locations
- Relocation Assistance: Smooth onboarding support
- Career Growth: Opportunities to develop professionally
- Hybrid Work Model: Flexible options for a better work-life balance
Excited to take the next step in your customer support journey? Apply now, and we'll connect with you soon
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