German Airline Customer Support in Malta

1 week ago

Valletta, Valletta, Malta Cross Border Talents Full time

Kickstart Your Career in Airline Customer Support

Love travel and helping people? Step into the aviation world as an Airline Support Specialist, where you'll assist passengers from around the globe and gain valuable experience in a fast-moving, international environment.

Role Overview:

As an Airline Support Specialist, you'll be a key point of contact for travelers, supporting them with bookings, flight changes, cancellations, and travel policies through multiple channels — phone, chat, email, and social media. You'll guide customers through their options, explain fares and baggage rules in a clear way, and help ensure a smooth travel experience from start to finish. Full training and ongoing support are provided, and you'll join a team focused on delivering excellent service.

Key Responsibilities:

  • Customer Support: Provide friendly, professional assistance via phone, chat, email, and social platforms.

  • Booking Support: Help with new reservations, changes, and cancellations.

  • Policy Guidance: Explain fares, baggage allowances, travel rules, and available services clearly.

  • Travel Assistance: Support customers with check-in, boarding, and travel requirement questions.

  • Service Upsell: Recommend upgrades, routes, and solutions based on customer needs.

  • Issue Resolution: Coordinate with internal teams to manage escalations and resolve cases efficiently.

  • Documentation: Record interactions accurately and track case outcomes.

  • Continuous Learning: Stay updated on promotions, airline policies, and travel regulations, and take part in ongoing training.

Requirements:

  • Language Skills: Fluent in German (C1/C2 level) and English (B2 level)
  • Eligibility: EU citizenship or valid Maltese residency card
  • Skills: Strong analytical, creative, and communication abilities
  • Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

Why Join Us:

  • Attractive Salary:  We offer a salary that reflects your skills and commitment
  • Language Bonus: Receive an additional bonus for your proficiency in Italian
  • Performance Bonus: Earn extra rewards based on your individual success
  • Health and Life Insurance: Enjoy comprehensive coverage for your well-being

  • Onsite Work: Engage and grow in a collaborative office environment

Ready to take off with the International Airline Support Project? Apply today, and we'll reach out to you soon

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