Airline Contact Centre Agent
2 days ago
Department: Contact Centre
Languages: German (C2) + English (C1)
Malta
Work Model: On-site
15 February 2026
Working Schedule-
Monday to Friday
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Rotational shifts between 09:00 – 18:30
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8-hour shifts
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Weekends off
We are hiring German-speaking Airline Contact Centre Agents to support customers with airline-related inquiries. The role involves delivering excellent customer service, handling reservations and general queries, and ensuring a high-quality customer experience in a fast-paced contact centre environment.
Key Responsibilities-
Handle inbound customer inquiries via phone and digital channels
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Assist with flight information, bookings, changes, and general support
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Provide accurate and timely information to customers
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Document customer interactions clearly in internal systems
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Meet quality and productivity KPIs
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Deliver professional customer service in German and English
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German C2 (spoken and written)
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English C1
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Previous customer service or contact centre experience is an advantage
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Strong communication and problem-solving skills
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Customer-oriented mindset
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Good computer and multitasking skills
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Ability to work rotational shifts within business hours
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Month 1: €5.60/hour → ~€970/month
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Month 2: €8.10/hour → ~€1,400/month
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After Probation: €8.50/hour → ~€1,470/month
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After 12 Months (performance-based): €8.75/hour → ~€1,515/month
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After 18 Months (performance-based): €9.20/hour → ~€1,595/month
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Performance Bonus: €2,000 per year
(Pro-rated quarterly – eligible after 6 months probation) -
Language Allowance: €250 per month
(Eligible after training period) -
Relocation Allowance: €2,000
(Eligible after 1 month of employment)
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Stable Monday–Friday schedule
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On-site role in Malta
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Paid training
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Multicultural and professional work environment
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Long-term career growth opportunities
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