Customer Service Agent

2 weeks ago

Malta Betsson Group Full time

Are you a problem solver, excellent communicator and a people person? 
If so we are looking for you to join our award winning customer service team based in our stunning offices in Malta

The Wow 

You will be a part of a seamless Customer Service function, working to achieve our goal of the best Customer Experience. Not only that, your opportunity to learn and progress within Betsson is limitless

We want you to excel in the following:

  • Help both Dutch and English speaking customers via e-mail, chat and telephone
  • Work together with your team to reach the best customer satisfaction (including other KPI's)
  • Translate promotional texts and/or customer surveys in your local language
  • Manage customer accounts 
  • Follow company policies and practices regarding player safety, protection, and responsible gaming
You're good at:
  • Communication written and verbal in both Dutch and English
  • Strong Microsoft Office knowledge
  • Background in customer service, this can be face to face, online or via phone calls
  • Multi-tasking and time management 
Extra Awesome:
  • Previous iGaming experience 
What we offer?

Much like a rollercoaster, life at Betsson Group is fast-paced, full of twists and turns, and always exciting. With more than 2,800 colleagues representing over 75 nationalities across a global network of offices - including 1,500 at our operational headquarters in Malta - every day brings new challenges and opportunities to grow. It may not be for the faint-hearted, but if you thrive on innovation, enjoy pushing boundaries and want to be part of a diverse, international team, then you'll fit right in at Betsson.

Good to know:
  • Start date: Every second week, training is provided
  • Salary: The salary consists of a base salary and a bonus scheme.
  • Work hours: As a customer service agent you work shifts
  • Location: Malta, St Julians
  • Generous relocation package offered
Challenge Accepted?
By submitting your application, you understand that your personal data will be processed as set out in our

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