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Customer Support Agent
3 weeks ago
NEMESIS est une plateforme sociale Igaming dédiée à l'esport et aux jeux virtuels lancée en 2018 avec l'ambition de servir la plus jeune génération de joueurs occasionnels et de passionnés de jeux vidéo partout dans le monde.
Chez NEMESIS, nous prospérons en explorant de nouveaux marchés et en fournissant des produits technologiques exceptionnels à nos clients. Nous visons constamment de nouveaux sommets, notre état d'esprit motivé nous définit en tant qu'équipe, fournisseur technologique et entreprise. Nous croyons à l'accomplissement personnel, à l'autonomie de l'individu et à la capacité d'innover sans cesse dans un environnement en évolution rapide. Avec une gestion rationalisée, nous chérissons les retours directs pour perfectionner nos produits et offrir à nos clients un contrôle total lors de leur mise en œuvre.
Description de l'emploi
NEMESIS is looking for a Customer Support Agent. You will be a part of our Customer Support Department in Malta.You will support one of our key clients with their international speaking players across their platforms. The role also requires that :
- Assisting players via chat and email.
- Providing top notch level of customer satisfaction to players.
- Maintaining customers focus and responding to customers queries in accordance to company guidelines.
- Supporting and guiding customers with all requests and escalating and following up where necessary.
- Promoting the brands' values and products.
- Ensuring professional working relationships with customers and colleagues
- Experience. Previous experience in customer service or similar position.
- Knowledge. Excellent written and spoken skills in English.
- Soucieux des détails. Vous êtes une personne orientée processus, fiable et adaptable, avec une attention extraordinaire aux détails et capable d'effectuer plusieurs tâches à la fois et de structurer le travail dans le respect des délais.
- État d'esprit. Flexible et capacité à travailler par quarts, y compris les week-ends et les jours fériés
- Agréable à avoir : Une expérience dans le domaine des jeux vidéo et de l'esport est considérée comme un plus.
- Croissance personnelle et professionnelle. Nous vous offrons des opportunités pour libérer et développer votre potentiel.
- Forfait compétitif. Nous prenons soin de nos employés en leur offrant un salaire compétitif et ses avantages sociaux.
- Événements. Réunions d'équipe, événements culturels, nous aimons nous rassembler et renforcer nos liens.
- Environnement favorable. Nous croyons à la collaboration et au travail en équipe, mais nous accordons également de l'importance au caractère unique de chacun d'entre nous.
