Customer Service

14 hours ago

St Julians Malta Malta fulltime January NSUS Malta Full time €30,000 - €40,000 per year
From our humble beginnings, we have grown to a group of 200 people spanning the globe from our headquarters in Canada to our offices in Dublin, Manila, Seoul and Malta.   Specializing in gaming tech and marketing, NSUS has been an integral part of the launch of several highly successful ventures, such as GGPoker, 2ACE, SlotsVenture, just to name a few. These brands are quickly turning into market leaders in the iGaming industry, providing fun and entertainment to millions of players around the world.
We are perpetually on the lookout for passionate, creative, and dedicated people.
We are seeking a Dutch speaking Customer Service & Fraud Executive to join our team in our St. Julian's, Malta offices.
Reporting directly to the Customer Service Manager, the customer service & fraud executive will liaise directly with players via email, phone and live chat to resolve their queries, acting as friendly and knowledgeable customer-facing ambassadors for the GGPoker brand. 
Objectives:
  • Customer support duties, responding to emails, live chats and phone lines.
  • Help build and maintain a comprehensive Customer Support & Fraud knowledgebase
  • Understand and follow various operational and regulatory processes, such as Know Your Customer (KYC), GDPR and account security best practices
  • Review and assess deposits and withdrawals on a case-by-case basis with a particular focus on the risk and fraud profile (checking verification and due diligence, payments patterns and history, past activity and communication)
  • Work closely with our MLRO (Money Laundering Reporting Officer) and raise internal STR (suspicious transactions report) when required
  • Ad hoc operational duties that may arise from day-to-day
  • Be able to travel to The Netherlands for compliance training as required by the local regulation 

 Key Skills:
  • Fluent/native level Dutch language skills (speaking, reading & writing)
  • Excellent communication skills with fluent English
  • Minimum 1 year experience in a similar role within the online gaming sector
  • Knowledge of applicable customer support best practices
  • A proven ability to work in a team and a positive attitude
  • A high level of proficiency in modern productivity platforms (Microsoft Office, Google Suite, etc…)
  • The ability to work on a number of different projects simultaneously

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