Payment Solutions Manager

ComeOn Group in short

Founded in 2008, ComeOn Group is a leading global player in the rapidly growing iGaming market. Having launched its first online brand in 2010, ComeOn Group is running a wide range of exciting brands across multiple markets. Managing a multi-brand portfolio on its proprietary platform, offering a secure, innovative, and entertainment-driven player experience in both casino and sports. ComeOn Group is an international employer within the iGaming industry and has over 500 talented employees across 7 main locations.

Location: St. Julian's, Malta (Hybrid)

The Payment Solutions Manager will be critical in managing and optimizing payment systems, ensuring smooth transaction processing, and enhancing the customer payment experience. This role requires a detail-oriented individual with strong analytical skills and experience in the online gambling or fintech sector. You will collaborate with internal teams and external payment providers to maintain operational excellence across multiple markets.

Responsibilities

Provider Management

• Primary liaison for all Payment Service Provider relationships, ensuring service alignment with business objectives and operational excellence.
• Oversee the resolution of technical and operational issues, including transaction declines, fraud flags, outages, and performance degradations.
• Lead negotiations of commercial agreements, including SLAs, pricing models, and contract terms, to optimize service quality, scalability, and cost efficiency.
• Drive the onboarding and integration of region-specific payment methods, ensuring compliance and alignment with market preferences and growth strategies.

Payment Operations & Optimization

• Direct the analysis and reporting of daily and monthly acceptance rates across multiple key markets (Nordics, Germany, Poland, Canada, Netherlands), identifying macro trends and performance gaps.
• Oversee root cause investigations of payment discrepancies and failures, ensuring corrective actions and ongoing risk mitigation.
• Ensure continuous optimization and reliability of payment flows through regular testing across desktop, mobile, and app platforms.
• Own the configuration of payment settings, including multi-currency capabilities, regional preferences, and PSP integration parameters.
• Monitor live transaction dashboards to ensure real-time visibility of system health and payment performance; establish escalation protocols and lead cross-functional incident response.
• Develop and maintain robust monitoring frameworks and controls to proactively detect fraud, manage chargebacks, and enforce regulatory and compliance safeguards.

Compliance & Strategic Innovation

• Partner with Legal, Finance, and Compliance teams to ensure full regulatory adherence across all jurisdictions and payment operations.
• Lead the implementation of compliance-readiness initiatives in response to evolving regulatory landscapes, ensuring risk mitigation and business continuity.
• Champion innovation in the payments space by evaluating emerging technologies, consumer behaviour trends, and market developments to enhance user experience and support long-term growth.
  

Skills & Qualifications

Essential:

• 2+ years of experience in a payments, fintech, or product specialist role, ideally within the online gambling or e-commerce industry.
• Strong analytical skills with experience reviewing financial data (e.g., payments reports, transaction logs).
• Proficiency in monitoring dashboards or payment systems (e.g.Tableau).
• Excellent communication skills to liaise with internal teams and external providers.
• Knowledge of payment methods and PSPs relevant to the Nordics (e.g., Trustly, Zimpler), with familiarity in Germany (Sofort), Poland (Przelewy24), Canada (Interac), and the Netherlands (iDEAL).
• Detail-oriented with a proactive approach to problem-solving.

Desirable:

• Experience working in a regulated industry (e.g., gambling, finance) and understanding of compliance requirements.
• Familiarity with site testing tools. 

So what can you expect from ComeOn as a place of work?

• A competitive remuneration package including a company bonus scheme
• Fantastic quarterly team events and weekly company events
• A one-time bonus to help you set up a comfortable workstation at home (we're truly Hybrid)
• On top of our Hybrid work arrangement, up to 40 days a year to work fully remote from anywhere
• Wellbeing allowance
• A comprehensive, International Private Health Insurance
• Breakfast at the office on Tuesdays
• Lunch at the office on Mondays and Wednesdays
  

At ComeOn, we've embraced a Hybrid Work model, giving our employees the flexibility to work some days at home. Our offices are thoughtfully designed to support this model, featuring practical workspaces for focused efforts and collaborative zones for dynamic creative exchanges. We believe in the power of collaboration to drive innovation and success. While our offices are known for their vibrant atmosphere, rest assured that our primary focus is on achieving results together. We prioritize efficiency and maintain a balance between hard work and camaraderie. When you visit our offices, expect a warm welcome and professional support. Choose ComeOn for your next career move, and experience a workplace that values productivity, teamwork, and the spirit of collaboration.

At ComeOn Group we value diversity and we take concrete action to ensure fairness in our recruitment process. We are committed to assessing candidates on their merit without discriminating against any applicant for whatever reason that is protected by law. We truly value you, as you are.

Want to know more about us just visit our website or any of our social media channels to take a deep dive into our culture

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