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Game Support Specialist

2 weeks ago

Saint Julian's, Saint Julian, Malta Eeze Full time

Key Responsibilities:


•Maintain green screen setups and branding visuals for game show and online casino environments.


•Perform routine checks on online streams to ensure branding accuracy, clarity, and consistency.


•Support incident settlement processes in line with Asia Settlement SOPs.


•Document operational or visual issues and assist with corrective actions to improve show quality.


•Conduct regular health checks on PCs, studio equipment, and network/server room hardware used by game show and online casino systems.


•Provide technical support for hardware and software across studio production environments.


•Maintain inventories for studio hardware, software, and IP allocations.


•Assist in software updates and coordinate with senior engineers for deployment across studio systems.


•Escalate unresolved technical or production issues when necessary.


•Support daily studio operations and troubleshooting for both game show and online casino setups.


•Complete tasks assigned by the supervisor and provided timely reports to management.

Required Skills


•2+ years of experience in casino, game show operations, or related technical roles (junior candidates considered).


•1+ year of experience operating or supporting streaming setups and streaming software.


•Strong interest or background in QA, compliance, technical support, or studio production.


•Excellent attention to detail with strong observational and problem-solving abilities.


•Quick learner with the ability to follow procedures and adapt to new technologies or game show workflows.


•Able to work effectively in a fast-paced, diverse studio environment.


•Flexible with shift work, including evenings, weekends, and holidays.


•Good communication skills in both Chinese and English.


•Basic IT troubleshooting skills (ping, telnet, system error analysis).


•Proactive, solution-oriented, reliable, and comfortable working in game show and online casino production environments.


•Strong foundational PC knowledge.

What's in it for you?


•Experience a dynamic and team-orientated work environment.


•Opportunities for personal growth and learning


•An open, inclusive and supportive team where you will be valued, and your suggestions will be welcome.


•24 days paid holiday per year. This is in addition to local public holidays.


•Life Assurance (2x annual salary)


•Private Medical Insurance


•€400 annual wellness allowance


•Team Building Opportunities


•Lunch and fruit provided at the office


•Parking (limited)


•Local discounts and more…

Our team is committed to keeping remuneration and benefits under constant review to make sure what we offer stays relevant.