Responsible Gaming Manager

6 days ago

Saint Julian's, Saint Julian, Malta The Mill Adventure Full time

The Mill Adventure is a scale-up with the ultimate mission of building awesome products that will change the way the iGaming industry operates. We started our journey in 2019, with the vision of building a technology driven organisation and creating a team consisting of the best of the best specialists in their respective fields.

Today, we provide a complete gaming platform, for rapid deployment and success in iGaming. Our team of 130+ technology and iGaming experts is guided by passion for invention, operational excellence and commitment to improve the inefficient.

We trust and value our team and we strive to accommodate the right working conditions for each individual, in remote, office based or mixed models. We see the strength in being different and embrace the cultural diversity existing in our group

We are currently looking for a Responsible Gaming Manager.

The selected individual will be responsible to:

  • Interpret and analyse data sets from customer accounts, deciphering key patterns and trends that may indicate problem gambling
  • Review customers on a daily basis, specifically to spot any concerning activities related to their game play
  • Escalate cases to as required from in accordance with internal procedures
  • Identify and escalate suspicious patterns, transactions and the information obtained as a part of the duty of care
  • Supporting responsible gaming operations across multiple jurisdictions by applying market-specific requirements as documented.
  • Keep up to speed with regulatory requirements and process changes that will affect customers to ensure exemplary decision making
  • Contributing to the continuous improvement of existing RG procedures by providing structured feedback and documented suggestions.
  • Maintaining accurate case records and documentation to ensure consistency, audit-ability, and knowledge sharing
  • Collaborate with other departments around player behaviour.
Requirements

You'll be a great fit if you have:

  • 1-2 years' experience in a similar role
  • Solid knowledge of responsible gaming principles and duty-of-care obligations
  • Familiarity with the MGA and Estonian frameworks
  • A passion for RG, with an understanding and empathetic nature
  • Excellent analytical skills, interpersonal problem-solving skills
  • Meticulous attention to detail
  • Excellent written and verbal communication skills
  • Finnish are considered a significant advantage
Benefits

  • A lean, focused company, offering a flexible working environment

  • The opportunity to work with and learn form a highly skilled, talented team

  • A great company culture, where accountability is innate, transparency is key and competency is virtue
  • Being part of a small, tight knit, caring community
  • Work equipment of your choice
  • Private health insurance
  • Learning budget
  • Parking/transport or co-working allowance
  • Company wide and team based get togethers

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