Software Implementation Specialist

We are looking for a motivated individual to join us as a Software Implementation Specialist. The Software Implementation Specialist will be focused on capturing and translating business requirements to solutions, designing and delivering highly effective Workflow and Business Process-driven solutions as well as supporting and operating customer solutions.  

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The Team 

Our people are a team of energetic individuals who thrive on challenges and enjoy bringing out the best in one another. With this in mind, we seek to continually provide our team members with the opportunities to enhance their knowledge and skills, through exposure to companies and IT challenges that span different industries. 

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What does the Role entail 

Forming part of a team of specialised individuals within the Software Projects Team, the Software Implementation Specialist supports and works alongside senior members of the Software Services in identifying and meeting the customer's requirements. S/he is responsible for bridging the gap between the customer's business process management (BPM) needs; providing consistent assistance on the development, testing and life cycle of the BPM and Workflow software developed, to fulfil this need. 

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What's In It for You 

• An environment which promotes innovative solutions, open communication, continuous learning, and employees' personal development. 
• An energetic team of IT experts who are always ready to help and support you. 
• The opportunity to train and remain fully conversant with industry developments including Microsoft technologies. 
• An environment that fosters growth and development, and encourages continuous exchange of ideas. 
  

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What You'll Do 

• Assess, interpret and document customer's business and functional requirements. 
• Prepare estimates on project deliverables as guided by senior members.  
• Monitor project deliverables assigned, ensuring that execution is done within the stipulated time frames.  
• Assist senior members in designing and implementing software solutions in line with business and functional requirements, utilising productivity platforms, 3rd party applications and/or add-ons.  
• Configure, maintain, and upgrade the delivered solutions under the guidance of senior members.  
• Assist in the data extraction process, manipulation, and presentation of this data into the available platforms.  
• Assist in the validation of the implemented solutions, checking for the adherence to the required usability standards, in line with customer's expectations by compiling and executing test cases and scenarios.  
• Assist in the execution of User Acceptance activities with customer, and prepare reports, communicating outcomes of such activities.  
• Prepare training material and deliver systems and solutions training to end-users.  
• Provide support to customers and operate the implemented solution as required by the respective support agreements.  
• Work alongside team members to maintain and update appropriate customer-facing documentation. 
• Participate in and support commercial activities in collaboration with ICT's commercial team. 

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What You'll Need 

• To hold a Bachelor's degree in computing or IT-related area.  
• To preferably hold related IT industry certifications. 
• To ideally have previous experience working on SQL as well as some experience supporting/operating and delivering customer solutions. 
• To be passionate about technology with ideally 2 to 3 years of IT- related experience. 
• To have a solid understanding of designing and developing business processes and data models; as well as the ability to use, configure, and support business process automation platforms and database systems. 
• To be a strong communicator with the ability to listen actively, translate, and express yourself clearly and concisely in both speech and writing.
• To be detail-oriented whilst possessing exceptional analytical and problem-solving and presentation skills, as well as having strong time management and collaborative skills. 
• An eagerness to provide knowledge transfer and training ensuring that customers can effectively implement Business Process Management (BPM) solutions. 
• To be customer-focused and outgoing; enjoying the frequent interfacing with customers as a way to collaborate during the iterative solution development process. 
• To be willing to build and hold maintain strong relationships with customers, constantly looking for business areas that need optimisation, and monitor the efficiency of implemented solutions. 
• To consider yourself to be an open-minded and a self-motivated person, who is very capable of working on their own initiative but also enjoys working as part of a team. 
• To share our core values – can do attitude, a desire for continuous learning, and a drive to see yourself and the team succeed. 

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​Benefits you'll enjoy 

• Study Leave 
• Career Growth & Personal Development Support 
• Health Insurance 
• Mobile Subscription 
• Hybrid Work 
• Regular Get-together & Social Activities 
• Parking Benefit by Rotation 
• Relocation Package including Relocation Assistance. 

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Please note that an important requirement of this technical role is the attainment of a Personnel Security Clearance certificate applied for in Malta. An application for this certificate can only be processed by the relevant authority if the applicant is from either an EU Member State or has been residing in the Maltese islands for the past five years. Unless this requirement can be fulfilled, we will not be able to proceed with your application.