Norwegian-speaking Player Operations Specialist to a growing iGaming company

15 hours ago

Malta Worldwiders Full time €30,000 - €50,000 per year

Job Description

About the Role:
Reporting to the Head of Customer Service, you'll be a key player in bringing top-notch service to our Norwegian market. Get ready to provide the best customer experiences as the first point of contact with their players

What You'll Do:

  • Deliver excellent customer service via chat and emails in both Norwegian and English
  • Respond professionally to a range of live chat and email queries from our players
  • Be responsible for KYC duties and Document Processing
  • Listen, probe, and investigate inquiries to determine the underlying needs of the customer
  • Communicate in a prompt, thoughtful, warm, and empathetic manner
  • Provide first-time resolution where possible
  • Remain vigilant of any suspicious activity and escalate accordingly
  • Look to cross-sell and promote all opportunities
  • Identify RG concerns within live communications and provide the necessary support
  • Put the player first at all times

What We're Looking For:

  • At least 6 months of experience in iGaming
  • Native Norwegian speaker with excellent English skills, both written and spoken
  • Willingness to work shifts between 8 am – 1 am, with potential night shifts if needed
  • Location: Malta, hybrid work set-up

What's in it for you:

  • A supportive team of 50 in Malta and Marbella
  • Opportunities to learn and do more than your usual customer service job
  • Amazing office space in SOHO Strand
  • Commute allowance  100 EUR added to salary monthly to cover the cost of commuting to the office

  • Finnish or Norwegian Speaking Experienced Customer Support Specialist 100 REMOTE or Relocation to Malta

    15 hours ago

    Malta or Spain wearehiring Full time €25,000 - €35,000 per year

    WE ARE HIRING FINNISH OR NORWEGIAN-SPEAKING CUSTOMER SUPPORT SPECIALIST - 100% REMOTE OR RELOCATE TO MALTA Salary up to €28K + performance bonuses | Work as a contractor or self-employed to maximize your earningsAre you an experienced Finnish or Norwegian-speaking customer service specialist looking for an exciting opportunity in the iGaming industry?...

  • Freelance Content Writer – Norwegian Speaking

    15 hours ago

    Malta Game Lounge Full time €30,000 - €60,000 per year

    Who we are: At Game Lounge, we lead the way in iGaming affiliate marketing by combining innovation with expertise. Since 2011, we've grown from a small team in Malta to a global organization operating 131 brands in 39 countries, connecting over 10,000 users daily to 350+ partners.Our success is driven by our people—a talented, ambitious team that values...

  • Service Operations Specialist

    15 hours ago

    Malta Gaming Innovation Group Full time €30,000 - €60,000 per year

    Department Operations Employment Type Full Time Location Malta Workplace type Hybrid Reporting To Charles Mifsud Key Responsibilities Requirements Benefits About Gaming Innovation Group We are an award-winning iGaming platform and sportsbook provider supplying industry-leading solutions to our partners and their players. We specialise in...

  • Operations Support Specialist

    15 hours ago

    Gzira, Malta, GZR BetStarters SRL Full time €40,000 - €60,000 per year

    Job Title: Operations Support Specialist (Shift-Based)Location: MaltaDepartment: OperationsReports to: Head of OperationsType: Full-time, Shift-based (including evenings, weekends, and holidays on rotation) About the Role:We are looking for a proactive and detail-oriented Operations Support Specialist to join our team and provide high-quality, real-time...

  • IT Operations Specialist

    15 hours ago

    Mriehel, Birkirkara, Malta Melita Full time €30,000 - €60,000 per year

    Job description Are you a hands-on IT professional passionate about maintaining seamless IT Operations and driving technical performance? We're looking for a proactive and technically skilled IT Operations Specialist to join our dynamic IT team. This role is key to ensuring the reliability, performance, and security of our IT infrastructure.Reporting to the...

  • SEO Outreach Specialist

    15 hours ago

    Miami/Malta Catena Operations Ltd. Full time €60,000 - €120,000 per year

    The SEO Outreach Specialist drives Catena Media's outreach SEO growth through high-quality, data-driven link-building strategies that align with Google's latest link quality and E-E-A-T guidelines. The goal is to build and maintain authoritative and natural profiles that enhance visibility, and long-term ranking stability — especially within competitive...

  • HR Specialist

    15 hours ago

    Gzira, Malta, GZR BetStarters SRL Full time €30,000 - €60,000 per year

    Job Title: HR SpecialistLocation: Gzira, Malta (Hybrid)Job Type: Full-TimeAbout BetStartersAt BetStarters, we are a technology-driven platform provider for the iGaming industry, offering cutting-edge solutions to our B2B partners. As we continue to grow, we're looking for a proactive, organized, and people-oriented HR Specialist to join our team and help...

  • Technical Compliance Specialist

    15 hours ago

    Malta Gaming Innovation Group Full time €30,000 - €60,000 per year

    Department Legal & Compliance Employment Type Full Time Location Malta Workplace type Hybrid Reporting To Keith Goodlip Key Responsibilities Requirements Benefits About Gaming Innovation Group We are an award-winning iGaming platform and sportsbook provider supplying industry-leading solutions to our partners and their players. We specialise...

  • CRM Specialist Maternity Cover

    15 hours ago

    Malta Gaming Innovation Group Full time €30,000 - €60,000 per year

    Department Operations Employment Type Fixed Term - Full Time Location Malta Workplace type Hybrid Reporting To Daniel Suvivaara Key Responsibilities Requirements About Gaming Innovation Group We are an award-winning iGaming platform and sportsbook provider supplying industry-leading solutions to our partners and their players. We specialise in...

  • Operations Support Specialist

    15 hours ago

    Malta International Airport, Malta Vista Global Full time €30,000 - €50,000 per year

    Job ProfileVistaJet is the first and only global business aviation company. On its branded fleet of silver and red business jets, VistaJet has flown corporations, governments and private clients to 207 countries and territories, covering 96% of the world. Founded 20 years ago, the company pioneered an innovative Program membership, offering clients access to...