Cluster Sales Manager

ROLE OVERVIEW: 

We are seeking a dynamic Cluster Sales Manager – MICE to drive non-residential event sales across our three properties: InterContinental Malta, voco Malta, and Holiday Inn Express Malta. 

This role is 100% focused on the local market, targeting corporate groups, local DMCs, event organizers, and direct evet business. Additionally, the position includes responsibility for sales promotions of our key F&B venues, ensuring optimal exposure and revenue generation.

KEY RESPONSIBILITIES:

MICE Sales & Business Development

• Identify, develop, and maintain relationships with local MICE clients, DMCs, corporate event organizers, and agencies to drive group and event bookings.
• Proactively selling meeting spaces, conference facilities, and non-residential event solutions across our three properties.
• Conduct site inspections, client meetings, and presentations to secure new business.
• Collaborate with the Operations and Groups & Events teams to ensure seamless event execution and client satisfaction.
• Negotiate contracts and close sales deals while ensuring profitability and guest satisfaction.

End-to-End Event Management 

• Overlooking key events from initial inquiry to post-event follow-up, ensuring flawless execution.
• Coordinate with clients, Groups & Events, and other internal departments (F&B, Banqueting, AV, Front Office, Housekeeping, etc.), and external vendors to deliver seamless experiences.
• Oversee event logistics, including setup, catering, technical requirements, and guest experience.
• Ensure high levels of guest satisfaction, operational efficiency, and brand standards.
• Provide on-site support and problem-solving during events to guarantee smooth operations.
• Conduct post-event debriefs and gather client feedback for continuous improvement.

F&B Sales Promotions & Collaboration

• Lead sales promotions for key F&B venues, such as SkyBeach, SkyHigh, Paranga, BeachClub, Al Fresco Garden, Level 13 with a primary focus on LUMI at voco Malta
• Partner with Groups & Events, F&B and marketing teams to create promotions, packages, and activations for corporate clients and private events.
• Develop and maintain strong relationships with local event planners, social event organizers, and private dining groups to drive F&B revenue.

Market Strategy & Reporting

• Analyse market trends, competitor activity, and client feedback to adapt sales strategies accordingly.
• Work closely with the DOSM & Groups & Events department to develop and execute sales plans aligned with revenue goals.
• Track, report, and forecast sales performance through CRM systems and internal reporting tools.

EXPERIENCE AND QUALIFICATION:

• Minimum 2-3 years' experience as MICE Sales Manager or in similar position with proven experience in the luxury and leisure Hospitality industry
• Driven individual with the ability to consistently achieve or exceed targets 
• Self-motivated individual who possesses a "go-getter" attitude, driven by passion to overcome obstacles and embrace challenges with a positive mind-set
• Excellent sales and negotiation skills and ability to work independently with a high level of accountability 
• Proven ability to convey, present, and persuade effectively across all levels of the organization.
• Team player who values collaboration, knowledge-sharing, and fosters a positive company culture

What We Offer

• Competitive remuneration package and benefits, including global hotel discounts across IHG's 6,400+ properties.
• Access to IHG University online learning platform to support continuous professional growth.
• A collaborative, inclusive, and supportive work environment.
• Career development opportunities within one of the world's leading hotel groups.

you are passionate about building relationships, results-driven, and eager to grow your career in sales, business development, and client relations within a dynamic hospitality environment, we would love to hear from you