Customer Service Specialist

1 week ago

San Pawl ilBaħar, St. Paul’s Bay, Malta FUNNZ Full time €25,000 - €35,000 per year

At FUNNZ we create and fully manage premium iGaming brands. We have offices in Malta and Marbella, powered by highly experienced teams with a wealth of industry knowledge. We believe in giving our teams accountability and autonomy, trusting in their expertise and best judgment to continuously learn and provide the best gaming experience to our players.

About the Role
Reporting to the Head of Customer Service, you'll be a key player in bringing top-notch service. Get ready to Make Mundane Magical as the first point of contact with our customers

What You'll Do

  • Provide outstanding customer service through chat and emails in both English and Norwegian, OR Finnish languages
  • Respond professionally to a range of live chat and email queries from our players
  • Be responsible for KYC duties and Document Processing
  • Listen, probe, and investigate inquiries to determine the underlying needs of the customer
  • Communicate in a prompt, thoughtful, warm, and empathetic manner
  • Provide first-time resolution where possible
  • Remain vigilant of any suspicious activity and escalate accordingly
  • Look to cross-sell and promote all opportunities
  • Identify RG concerns within live communications and provide the necessary support
  • Put the player first at all times

What We're Looking For

  • Experience in Customer Service live chat
  • Strong English proficiency, both written and spoken, along with Norweigan OR Finnish
  • Willingness to work night shifts. The training is conducted during daytime shifts; night shifts become available after training.
  • Location: Malta (we will assist with relocation within the EU)

What Will You Find @ FUNNZ

  • A close team of 50 in Malta and Marbella
  • Opportunities to learn and do more than your usual customer service job
  • Amazing office space in SOHO Strand
  • Health insurance
  • Free gym at the office
  • Night shift allowance
  • Commute allowance 100 EUR added to salary monthly to cover the cost of commuting to the office
  • Socially responsible environment by dedicating time off to volunteer

PS Please note that this position is based in our office in Malta.

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