Player Protection Analyst

Mr Who?

MrQ - we're an awesome, award winning online casino launched in 2018. We're big on tech, big on performance and most of all - big on fun. Over the years, we have experienced explosive growth - which means we need more rock stars to join our quest for total world domination.

Looking for a role where you can put your sharp eye for detail to good use while keeping things fair and fun? We've got just the thing.

What You Will Do

• Handling KYC, AML & SG queues - emails, verification documents, escalations, withdrawals, and player interactions.
• Running Enhanced Due Diligence and Affordability Checks.
• Smashing your KPIs
• Investigating flagged accounts, conducting thorough risk assessments, spotting problem gambling, money laundering, fraud, or any other concerns.
• Being a go-to person for your team in the wider Ops department.
• Working closely with your team, the Compliance team and other Ops teams to tighten up processes and keep things running smoothly.

What We're Looking For

• 1+ year experience in an AML or Safer Gambling role within the gambling industry
• 1+ year experience with Safer Gambling Interaction Calls
• Strong working knowledge of UKGC regulations
• Experience in conducting EDD and affordability reviews would be desirable
• Analytical thinker with attention to detail and sound judgement
• Confident communicator (written and verbal), especially when speaking with customers
• Proactive, organised and happy working both independently and as part of a close-knit team
• A genuine interest in player safety and the evolving landscape of responsible gambling

What We Offer

• 17 extra days off a year thanks to our 4-on-2-off shift rota. Not bad, right?
• Learning & development budget (after probation) — grow the way you want.
• Breakfast Wednesdays – because midweek bagels make everything better.
• Your birthday's your day – we'll cover it, you go do something cake-worthy.
• Yearly team meetups – Think less awkward icebreakers, more proper hangouts.
  
  

At MrQ, we take pride in providing an array of fantastic benefits to our valued team members. Enjoy a competitive salary package that recognizes your hard work and dedication. Need some extra time off? We've got you covered with additional leave days, and we believe in celebrating life's special moments, including your birthday, with dedicated birthday leave. Family matters to us, too, which is why we offer a generous four-week parental leave. Your well-being is our priority, supported by international health and life insurance. Stay motivated with wellness incentives and seize opportunities for personal and professional growth with our growth allowance. Embrace a flexible working environment that caters to your needs, and join our friendly and multinational team, where collaboration and camaraderie flourish. At MrQ, we're committed to ensuring that your experience with us goes beyond just a job – it's a fulfilling journey with a supportive community.

We are committed to fostering a workplace that values and celebrates diversity. We welcome individuals of all backgrounds and experiences, and we believe that a diverse and inclusive environment leads to innovation and success. We actively promote equal opportunities for all employees and strive to create a space where everyone's voices are heard and respected. Join us in our journey to build a truly inclusive workplace where every person can thrive and contribute to our collective success.

To help our recruitment team work efficiently, please apply to the role that best matches your skills and experience. Our team will consider you for other similar roles as well