Customer Service Representative

We are seeking a highly motivated and organized Customer Service Representative to join our team at Alpha Talent Solutions. The chosen candidate will be part of a new team, handling customer support, onboarding, document verification, billing issues, and other payment matters.

Responsibilities:

• Provide customers with accurate information about the company's products, services, and payments.
• Actively seek new sales by executing appointed strategies and instructions.
• Comply with laws, rules, company policies, and procedures as required.
• Understand thoroughly the company's products while ensuring that customers are always presented with accurate information.
• Respond to any customer queries via email, SMS, and phone.
• Provide an excellent customer experience.
• Work closely with other departments, especially Payments and Collections, to ensure transparent and efficient interaction.
• Support additional customer service inquiries.
• Promote a positive working environment.
• Perform other tasks as assigned.

Requirements:

• We are looking for energetic, empathetic, and positive individuals with great communication skills and a results-driven approach.
• Experience in customer onboarding and documentation verification processes.
• Higher Education qualification.
• Able to read, write, and speak fluent Danish and English.
• Experience with customer database is a plus.
• Team player with a customer-oriented mindset.
• Able to demonstrate basic computer skills, including the use of Microsoft Office for Windows (Outlook, Word, and Excel).
• Able to follow oral and written instructions and to identify exceptions.
• Attention to detail, initiative, and high standards of work.
• Willingness to learn and grow.

Benefits:

• Monday to Friday office hours.
• Premium health insurance.
• Competitive salary plus annual performance bonus.
• Flexibility and work-life balance.