Customer Service Representative with Norwegian Language Skills
4 days ago
We are seeking a dedicated and communicative Customer Service Representative to join our team at Cross Border Talents in Malta. As a native or fluent Norwegian speaker, you will be responsible for providing top-notch customer support by addressing inquiries and resolving issues effectively.
About the RoleThis is an entry-level position that offers a hybrid work model, including on-site training and remote work options. You will be working flexible shifts from either 7:00 AM to 3:30 PM or 3:30 PM to midnight. This role requires strong problem-solving skills, attention to detail, and the ability to work well both independently and as part of a team.
Key Responsibilities- Respond to customer inquiries: Provide quality service and timely resolution of issues via phone, email, and chat.
- Assist customers with product-related questions: Help with technical difficulties, account management, and other customer concerns.
- Maintain a positive attitude: Ensure professional interactions with customers and colleagues alike.
- Record customer interactions: Accurately document feedback in our CRM system.
- Collaborate with team members: Improve service delivery and enhance customer satisfaction through teamwork.
- Native or fluent Norwegian speaker with good communication skills.
- Proficient in B2 English.
- Previous experience in customer support is a plus but not required.
- Strong problem-solving skills and a desire to help customers.
- Ability to work well both independently and as part of a team.
- Attention to detail and good organizational skills.
- Competitive salary: €30,000 per annum (approximate), with performance-related incentives.
- Hybrid work model: On-site training and remote work options available.
- Comprehensive training program: Support your development and growth within the company.
- Opportunities for career advancement: Advance your career within Cross Border Talents.
- A supportive and dynamic work environment: Collaborate with a talented team of professionals.
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