Customer Service Representative with Norwegian Language Skills

4 days ago


Valletta, Valletta, Malta Cross Border Talents Full time

We are seeking a dedicated and communicative Customer Service Representative to join our team at Cross Border Talents in Malta. As a native or fluent Norwegian speaker, you will be responsible for providing top-notch customer support by addressing inquiries and resolving issues effectively.

About the Role

This is an entry-level position that offers a hybrid work model, including on-site training and remote work options. You will be working flexible shifts from either 7:00 AM to 3:30 PM or 3:30 PM to midnight. This role requires strong problem-solving skills, attention to detail, and the ability to work well both independently and as part of a team.

Key Responsibilities
  1. Respond to customer inquiries: Provide quality service and timely resolution of issues via phone, email, and chat.
  2. Assist customers with product-related questions: Help with technical difficulties, account management, and other customer concerns.
  3. Maintain a positive attitude: Ensure professional interactions with customers and colleagues alike.
  4. Record customer interactions: Accurately document feedback in our CRM system.
  5. Collaborate with team members: Improve service delivery and enhance customer satisfaction through teamwork.
Qualifications and Requirements
  • Native or fluent Norwegian speaker with good communication skills.
  • Proficient in B2 English.
  • Previous experience in customer support is a plus but not required.
  • Strong problem-solving skills and a desire to help customers.
  • Ability to work well both independently and as part of a team.
  • Attention to detail and good organizational skills.
Benefits
  • Competitive salary: €30,000 per annum (approximate), with performance-related incentives.
  • Hybrid work model: On-site training and remote work options available.
  • Comprehensive training program: Support your development and growth within the company.
  • Opportunities for career advancement: Advance your career within Cross Border Talents.
  • A supportive and dynamic work environment: Collaborate with a talented team of professionals.


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