Customer Success Manager

3 weeks ago


Birkirkara, Birkirkara, Malta Kaverto Media Limited Full time

Kaverto Media in Malta is currently looking to recruit a Customer Success Manager (Russian Speaking) to join their team on a full-time basis.

Interested candidates must be residing in Malta and fluent in the Russian language.

Responsibilities:

  • The first point of contact for customers
  • Addressing customer's issues and providing the required support
  • Liaising with various departments in the company to find the most efficient and satisfactory solution for the customers
  • Providing timely and professional ongoing support to the company's clients
  • Liaising with the company's partners to ensure outstanding ongoing services
  • Developing new processes and procedures to excel in servicing our clientele
  • Achieve excellence in problem-solving and support.

    Requirements:
    • Fluent in Russian and English languages, both verbal and written, Latvian will be considered an advantage
    • Professional approach and attitude when dealing with customers
    • Always aiming at excellence and customer satisfaction
    • University Degree in Management/Finances or Economics
    • Experience in a similar role- a minimum of 1 year is an advantage
    • Ability to be an independent player and work as part of a team
    • Ambitions to improve and grow with the company.



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