E-commerce Operations Specialist
4 weeks ago
Our client, an international group of companies, is looking for an E-commerce Operations Specialist to run the operations of a high-end platform. Reporting directly to the founder, the chosen candidate will be responsible to:
Monitor inventory levels and coordinate with suppliers to ensure adequate stock levels;
Process customer orders accurately and efficiently, including order confirmation, shipment tracking, and returns processing;
Collaborate with the Marketing team to develop and implement promotional campaigns, product launches, and sales events;
Provide timely and effective customer support via email, chat, and phone, resolving issues and inquiries in a professional manner;
Analyze e-commerce performance metrics and generate reports to track key performance indicators (KPIs), such as sales, conversion rate, and customer satisfaction;
Identify opportunities for process improvement and automation to streamline operations and reduce costs;
Stay up-to-date with industry trends, best practices, and emerging technologies in e-commerce operations.
RequirementsExcellent communication and interpersonal skills, with a customer-centric mindset.Strong analytical skills and ability to interpret data to drive decision-making.Detail-oriented with a focus on accuracy and quality.Ability to work independently and collaboratively in a fast-paced environment.Education and ExperienceMinimum of 2-3 years of experience in e-commerce operations, preferably in a retail or consumer goods industry.Proficiency in e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and related tools (e.g., Google Analytics, CRM systems) will be considered an assetBenefitsHealth and Dental insurance Performance Bonus
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