Software Support Specialist

4 weeks ago


Malta Konnekt Full time

Our client is seeking a dedicated Software Support Specialist to join their team in Malta. The successful candidate will provide first-line support for their software solutions, ensuring the smooth operation of their applications and delivering exceptional customer service to their clients.

Your Key Responsibilities:

Providing first line support to customers, promptly addressing inquiries and effectively resolving issues related to our software solutions.
Investigating and troubleshooting user issues concerning software functionality, configuration, and usage.
Becoming acquainted with and offering end-user and operational support on Microsoft Platforms, bespoke applications, and similar platforms as required.
Executing operational and administrative procedures, such as certificate renewals, security patching, and setting up VPN access for clients.
Assisting in solution testing and deployment phases to ensure smooth implementation and user transition.
Escalating complex issues to the development team and diligently monitoring progress to ensure timely resolution.
Pursuing continuous learning and certifications in relevant technology platforms to bolster expertise and support capabilities.
Compiling test scripts, deployment procedures, and support documentation to streamline support processes.
Collaborating with internal teams to pinpoint opportunities for process enhancement and support service optimization.
Maintaining open communication with clients and internal stakeholders, delivering updates on support tickets and ensuring high customer satisfaction levels.

RequirementsKnowledge of or working experience in a client support role. Windows administration experience and understanding of network concepts and software applications. Excellent customer care skills.Excellent level of English both written and verbal. Knowledge of Power BI and any Microsoft Support Platform will be considered an asset. BenefitsHybrid working

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