Sales & Customer Representative

Manpower Malta on behalf of its client are looking to recruit a Sales & Customer Representative to join its Insurance Support team. The main responsibilities of the role include handling customer enquiries and concerns, providing RFQs and concluding sales when applicable and providing product and claim information and solutions to their clients insurance queries.

Whilst an insurance qualification or experience is an asset, our client provides full on the job training together with a buddy system to ensure the ideal learning environment is provided for the candidate without jeopardizing the level of service given to all its customers.

Job Responsibilities and Duties:

Duties to include but are not limited to: 

• Provide first-line insurance customer support 
• Handling of incoming calls, chats and emails in the most professional and efficient way in line with the company's standards 
• Working closely with other internal departments in resolving customer queries 
• Issuing and sending client documentation

Qualifications and Skills: 

• Minimum of secondary level of education 
• Fluency in written and spoken Maltese and English 
• Be computer literate and familiar with Microsoft Office application 
• Must be outgoing and have a positive attitude together with the ability to relate well with our clients customers 
• Be an excellent team player and work well under pressure 
• Portray problem-solving skills and a strong customer-oriented attitude 
• Telephone etiquette, communication and organisational skills are a must
• Experience in the following sectors is considered an asset: Insurance, Contact Centre, Customer Care

Benefits upon employment: 

• Paid breaks and comfort breaks 
• Towing and Home Assistance benefit 
• Discounted insurance products 
• On-the-job training throughout your career

After successful completion of the probation period candidate will be entitled to: 

• 1-2 days hybrid working 
• Birthday leave Off-peak leave 
• Production bonus 
• Health Insurance 
• Variable salary 
• Sponsorships for professional qualifications and training