Second Line Support

16 hours ago

Ta' Xbiex Malta XBX Atlas Insurance PCC Limited Full time €30,000 - €60,000 per year

The Role

We are looking for a proactive and technically skilled 2nd Line Support Specialist to strengthen our IT support team.

This role is ideal for someone with prior IT support experience who enjoys troubleshooting more complex problems and helping to improve systems and processes. As part of the Atlas IT team, you will handle escalations from 1st Line Support and ensure our staff have the tools and technology they need to do their best work.

About You

You're analytical, resourceful, and enjoy diving deeper into technical challenges. You're comfortable working independently but also enjoy collaborating within a team. You're customer-focused, organised, and able to manage multiple priorities.

Key Responsibilities

  • Handle escalations from 1st Line Support, taking ownership of more complex incidents.
  • Troubleshoot and resolve issues with servers, networks, operating systems, and applications.
  • Install, configure, and maintain software, hardware, and network equipment.
  • Document technical fixes and create knowledge base articles for 1st Line Support.
  • Escalate unresolved issues with vendors and third parties.
  • Provide advanced support for in-house software and applications, including incident investigation and user assistance.
  • Assist with SQL-related troubleshooting, queries, and database error resolution.

Requirements

  • Proven experience in IT support (2nd Line or equivalent).
  • Strong technical knowledge of Windows Server, Networking, Microsoft 365, Active Directory, and common enterprise applications.
  • Familiarity with ITIL processes and service desk best practices.
  • Good problem-solving and analytical skills, and ability to troubleshoot both functional and technical issues.
  • Ability to work collaboratively with other IT teams.
  • Experience with SQL for troubleshooting and query analysis.

About Us

#TeamAtlas reflects our commitment to crafting the right environment that empowers employees to provide the best possible services and products to our clients by continually investing in their wellbeing.

We offer reduced summer hours, hybrid work, sponsorships for professional qualifications and training, health insurance, and staff discounts amongst others.

#TeamAtlas is an equal opportunity employer committed to excellence, development and empowerment.

Please read our Recruitment Privacy Policy, found here before applying.

Application deadline: 28th November 2025

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