Casino Support Coordinator

Who are we?

Welcome to Multiple ), your go-to iGaming service provider. We're here to empower iGaming operators, allowing them to thrive in such a volatile industry. Our years of expertise, cutting-edge technology, and passion for delivering extraordinary player experiences make us the right choice for any company looking to elevate their success. We offer a range of iGaming offerings such as; Gaming Services, Casino Marketing, Sportsbook Marketing and Operations, Creative, Data and B.I, Operations (CS, RPF, KYC), VIP Management, Acquisition, Social Media, Content, Product, Legal and Compliance.

The Role:

The Multiple is seeking a motivated Casino Platform Support Coordinator to play a key role in ensuring the smooth operation of our casino platform and delivering excellent service to our clients from our office in Malta.

In this role, you will act as first-line support on our client service desk, handling all incoming ticket types. You will investigate and resolve straightforward technical and operational issues yourself, escalating more complex matters to the relevant teams when required. Alongside client support, you will coordinate game operations, provider releases, and regulatory requirements across multiple markets.

This position offers the opportunity to learn the fundamentals of our platform product, develop strong technical troubleshooting skills, and gain exposure to a wide variety of projects within the fast-moving iGaming industry. You will work closely with internal teams, third-party providers, and clients to ensure the platform continues to deliver a high-quality experience.

This is a full-time position, Monday through Friday, with training provided to the selected individual.

Key Responsibilities:

• Acting as technical first-line support on the client service desk for all ticket types.
• Investigating and resolving low complexity platform and operational issues, escalating to product or development teams when required.
• Maintaining the games roadmap for all platform juridisctions, with the guidance of our internal team.
• Serving as a contact with game service providers and supporting enhancements in regulated markets.
• Coordinating scheduled game releases for clients across different regulatory markets.
• Adjusting game availability, settings, and accesses from the casino platform back-office.
• Ensuring the casino platform adheres to all pertinent regulatory requirements in relation to games and providers.
• Assisting with projects such as new provider integrations and market-specific regulatory implementations.
• Collaborating with the development and product teams to test games and features in both development and live environments.
  

 Requirements:

• Strong communication skills with the ability to build effective working relationships with clients and third-party vendors.
• Technical aptitude and willingness to learn the fundamentals of our casino platform to resolve simple issues independently.
• Ability to troubleshoot, document, and escalate tickets clearly and methodically.
• Strong organizational and prioritization skills, with the capacity to manage multiple tasks under pressure while maintaining attention to detail.
• A forward-thinking mindset with a commitment to delivering high-quality outcomes, always prioritizing client and user experience.
• Proficiency in both spoken and written English.
  

What we offer:

• Attractive remuneration package
• Health insurance cover from the first day of work
• Wellness benefit (after probation)
• Optician/Spectacle and Blue Lens Benefit (after probation)
• Breakfast/lunch all week
• Monthly snacks allowance
• Training support
• Modern office facilities
• Dog-friendly workplace
• Exciting Company Events
• Monthly Beer Fridays
  
• Eur1,000 Refer a friend bonus
• Relocation package (if required)

You should not apply if ...

• You want a normal 9-5 job. This role is not easy & requires an all-in mentality. We are looking for team members who will put in the work that others won`t.
• You cannot take constructive feedback.
• You can`t handle stress and pressure.
• You have the mindset of "Quick Money", this is a marathon, not a sprint.
• You do not embody our core values.