Dutch Content Moderation

17 hours ago

Saint Julian's, Saint Julian, Malta SkillMatch Solutions Full time €22,220 per year


Are you excited to play a vital role in safeguarding online integrity and combatting digital fraud? Embrace this opportunity in sunny Malta as a Full-Time Customer Support and Content Moderation Agent fluent in Dutch or Flemish.

Role Overview:
You'll manage customer inquiries via email and live chat, ensuring prompt and professional responses. Additionally, oversee content moderation across platforms to uphold company standards and local regulations.

Responsibilities:

Customer Support (70%):

  • Efficiently address customer queries and issues via email and live chat.
  • Provide accurate information using appropriate tools and methods.
  • Achieve personal and team targets, escalating issues as needed.

Content Moderation (30%):

  • Review and moderate user-generated content to maintain policy adherence.
  • Identify and escalate policy violations and fraudulent activities.
  • Foster a secure online environment for all users.

Requirements:

  • Language Skills: Native fluency in Dutch or Flemish; B2 level English proficiency.
  • Technical Skills: Basic Microsoft Office knowledge (Excel, Word).
  • Other Skills: Detail-oriented, decisive, proactive learner.

Availability:

  • Rotational shifts between 7:00 am and midnight.
  • 5-day workweek with 2 consecutive days off.

Salary and Benefits:

  • Starting gross salary of 1800 Euros/month 
  • Quarterly government support of 130 Euros.
  • Performance-based bonuses up to 200 Euros biannually.
  • Indefinite contract with comprehensive benefits and relocation assistance.

Join us in shaping a secure digital landscape while experiencing the vibrant lifestyle of Malta Apply now by sending your CV.

Additional Information:

  • Start Date: September 23, 2024.
  • On-site training provided in Qormi; relocation package available.

We're eager to receive your application and welcome you to our team


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