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German-Speaking Customer Support Advisor

5 hours ago

Qormi, Qormi, Malta Best Hire Full time


About the Role

As a German-Speaking Customer Support Advisor, you will provide high-quality customer service for one of our international clients operating in sectors such as tech, travel, digital services, or lifestyle brands.

This role is perfect for candidates seeking German jobs in Malta, work abroad opportunities, and a secure position within a fast-growing international environment, with clear career progression paths.

Responsibilities

  • Handle customer inquiries in German via phone, email, and/or chat

  • Provide accurate, professional, and timely solutions

  • Document customer interactions using internal CRM systems

  • Ensure high quality standards and customer satisfaction

  • Follow company procedures, KPIs, and service guidelines

  • Collaborate with your team to support continuous process improvements
Requirements

  • Native or C2 level German

  • English B1/B2 for internal communication

  • Already living in Malta or open to relocation

  • Previous experience in customer service, hospitality, retail, or sales is a plus

  • Strong communication and problem-solving skills

  • Ability to work in rotating shifts if required

  • Motivation to grow in an international, multicultural environment

Salary

Competitive salary package

(Detailed information shared during the introduction call)

Benefits

  • On-site or hybrid working model (project dependent)

  • Paid full induction training

  • Private health insurance

  • Meal allowance or cafeteria access (depending on client)

  • Paid holidays in line with Maltese labor law

  • Modern office environment in central Malta

  • Career growth opportunities & internal mobility across departments and projects
Relocation Package (for candidates relocating to Malta)

  • Flight reimbursement

  • Airport pick-up

  • Assistance with finding accommodation

  • Full settling-in and local support

How to Apply

Send your CV in German or English.

You will be contacted within 24–48 hours to discuss available projects and the next steps.

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