Live Casino Operations Coordinator

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world's biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.
 
Our global team of over 10,000 talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon. 
 
At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey.
 
Be part of the future of iGaming with 10,000 ARRISERS See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here   WHAT YOU'LL BE DOING

• Work closely with the senior leadership team to ensure all operational, administrative, and compliance functions are being properly executed in accordance with the best practices.
• Supporting the Head of Global Operations to create and maintain operational processes while looking for opportunities for improvement within the team and wider organization.
• Analyzing training needs/requirements.
• Assisting with creating process and product documentation.
• Anticipating and tracking operational and tactical risks and providing strategic solutions.
• Developing close working relationships with product, technology, customer support, BI, and promo teams.
• Communicating upcoming releases and changes regarding Pragmatic Play's products to internal teams.
• Assisting with game releases, including coordinating information between all stakeholders internally.
• Compiling feedback from stakeholders on processes and implementing changes where necessary.
• Supporting back-office and training programs, reinforcing tech and operations infrastructure between departments to ensure consistency and quality standards are met.
• Project management of any necessary short projects within the commercial operations team.
• Staying up to date on industry regulations, trends, and technology.

• Bachelor's degree in a relevant field (e.g. business, operations, management).
• At least 2 years of experience in the European gaming or gambling sector (preferred).
• Some knowledge of slots and live casino products and regulatory framework (preferred).
• Excellent interpersonal communication and organizing skills to coordinate project activities.
• Ability to communicate with others effectively.
• Ability to conduct research for short projects, respond to inquiries, and present written/oral reports.
• Ability to work with details and time-sensitive issues.
• Good decision-making skills and response to high-pressure situations.
• "Roll up sleeves" attitude getting involved directly in the workload.

WHAT WE OFFER

• Global Presence & Impact – Work with an international team across multiple locations, contributing to high-profile projects in a dynamic industry.
• Exciting Industry & Cutting-Edge Technology.
• Innovative & Fast-Paced Environment – Be part of a forward-thinking company where creativity and innovation drive success.
• Career Growth & Development.
• Dynamic and challenging role where no two days are the same.

#LI-AT1