Promotional Operations Lead

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world's biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.   Our global team of over 9,000 talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.   At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey.   Be part of the future of iGaming with 9,000 ARRISERS See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here   Job Overview: Reporting to the Head of Promotions, the Promotions Operations Lead will own the setup, execution, and optimization of promotional campaigns across our platform. You'll work hands-on with our internal tools, lead testing and troubleshooting, and ensure everything runs smoothly from launch to reporting.   In this role, you'll also play a key part in the evolution of our promo tools — helping define requirements, leading user acceptance testing, and representing the needs of internal users throughout the development process.   This is a great fit if you enjoy being close to both the day-to-day campaign operations and the development of the tools that make them possible   What You Will be Doing:

Tool Development & Product Collaboration

• Support the Head of Promotions with defining requirements for new features and enhancements to the promotions toolkit
• Provide structured feedback to Product and Development teams on tool usability, functionality, and gaps pre- and post-launch
• Actively participate in product scoping, grooming, and related discussions with Product, Development, and UX teams.

Testing & Implementation

• Lead and coordinate user acceptance testing (UAT) for new promotional tools and features prior to launch.
• Oversee end-to-end testing and launch readiness across multiple regions for timely and accurate feature deliveries
• Ensure smooth implementation of new features, coordinating with Development, Product, and QA teams.
• Continually follow-up on any client feedback, issues, and improvements as needed.
• Coordinate with QA and Dev teams to ensure features meet ongoing business needs.
• Maintain internal documentation on tool usage, updates, and testing results.

Promotions Setup & Execution

• Configure and manage all promotion settings across the available tools and platforms.
• Ensure campaigns are accurately setup, targeted, and visual presented across all user devices.
• Support the execution of large-scale campaigns and region-specific campaigns and ensure accurate configuration and seamless campaign delivery
• Provide promotion performance and results data to BI and Account Management teams for analysis.
• Identify, report, and track technical issues to resolution with relevant teams
• Deliver requested promotional data promptly to the Account Management (AM) team.
• Continuously review and improve internal processes for promotion testing, setting up, and troubleshooting.

Cross-Functional Partnership

• Liaise between Product, Dev, QA, BI, Marketing, and AM teams to ensure smooth delivery of promotional initiatives.
• Support operator onboarding and adoption of new promo features
• Participate in operator calls to assist with tool training or technical inquiries.
• Collaborate with Compliance and regional teams to ensure all campaigns meet regulatory standards.

Team & Process Leadership

• Mentor and provide technical guidance and support to other members of the team
• Own the design and continuous improvement of workflows for campaign setup, testing, and delivery.
• Provide ongoing technical support to the AM team for promotion tools and Back Office systems.
• Support and deliver training sessions on back-office systems and promotional tools for internal teams and external operators.

• Minimum 2 years' experience in promotions, product operations, or technical campaign management, ideally within the iGaming industry.
• Hands-on experience with in-house or third-party promotional tools and campaign configuration. A strong understanding of platform setup and functionality is an asset.
• Proven ability to troubleshoot processes and lead/coordinate User Acceptance Testing
• Skilled at translating business needs into technical requirements and summarizing technical issues into clear, actionable messages for business stakeholders.
• Shows comfort working with data – be able to interpret basic datasets and create reports to support decision-making.
• Have strong planning, organizational, and time management skills.
• Shows high attention to detail and accuracy in all aspects of work.
• Have excellent written and verbal communication skills in English.
• Be a self-starter who can work under pressure, handle multiple priorities, and meet deadlines.

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