Customer Support Agent

3 days ago

Sliema, Tas-Sliema, Malta JobMatchingPartner Full time €26,000 - €28,000

This is a great opportunity for a Swedish-speaking professional with 12+ months' experience in iGaming support (casino) and KYC, who enjoys handling a variety of tasks and learning new skills. As a Customer Support Agent for the Swedish Market, you will be the first point of contact for players, assisting with daily queries.

The role offers a salary of €26-28K, depending on experience.

Responsibilities

  • Handle incoming queries in Swedish and Englishvia email and live chat
  • Provide accurate support and guidance on game functionalities, promotions, and technical issues
  • Assist customers in a friendly and efficient manner
  • Perform KYC document checks
  • Work closely with AML and RG teams
  • Stay up-to-date with SGA regulatory compliance requirements

Requirements

  • 12+ months' experience in iGaming support
  • Native or near-native Swedish, with excellent written communication
  • Fluent in English, written and spoken
  • Experience working with the SGA
  • Understanding of basic KYC procedures
  • Strong computer literacy
  • Customer-first mindset, responsible and reliable
  • Good communication and listening skills
  • Able to work independently and as part of a team

About the role

  • Salary of €26-28K depending on experience
  • Rotating shifts across all days of the week (no night shifts)
  • Office-based in Sliema, Malta
  • Fun company events

Note: iGaming experience and native-level Swedish are non-negotiable for this role.

Please apply with your CV in English.

*JobMatchingPartner Limited is a recruitment agency licenced in Malta, EU with licence no EA We act on behalf of clients based in Malta and elsewhere. JobMatchingPartner does not share your personal details with any third party without your written consent. 

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