Customer Service Agent

WE ARE BETCLIC

Betclic, European leader in sports betting, is much more than just an online gaming site Also offering Poker, Horse Racing, and Casino games across various countries and continents, it is an inspiring and forward-thinking company: every day brings new challenges in a modern and dynamic environment. As an influential player in the tech industry, with strong and sustained growth over the years, we believe in innovation through diversity and inclusion and encourage everyone to reach their full potential. With our multicultural team, we provide an optimal, safe and responsible gaming experience, powered by cutting-edge technology.

WHY JOIN US?

At Betclic, success comes from passionate and committed teams. Here's why you'll love working with us:

An international and creative environment where every project is an opportunity to innovate

Hypergrowth that brings new challenges and development opportunities every day

A healthy work-life balance: flexible remote work and workplace well-being are essential pillars for us

A unique and friendly atmosphere, with 1,300 employees across 5 countries and our headquarters in Bordeaux

Are you passionate about sports and tech? Join us and help shape the future of online gaming

To learn more about our work environment and events, check our Instagram page:

ENTER THE GAME

The Customer Service Agent interacts with customers in response to enquiries and complaints relating to our products and services, as well as implementing proactive measures to ensure customer satisfaction. Customer contacts may be received through e-mail, chat or any other communication tool. In addition, the Agent is responsible for ensuring that communications made by the company are in a format that is correct and legible for all of our customers.

YOUR ROLE AT BETCLIC

In this context, your duties are:

• Acquiring a good understanding and knowledge of our products, including the specific functions of poker, sports betting, casino, live casino, bingo, and games, as well as the tools used for each product.
• Assisting our customers with financial, functional and technical problems and enquiries to closure.
• Working rotating shifts or specified hours to handle the daily customer support workload.
• Being up-to-date with promotions, competitions and special offers that we promote to our customers.
• Creation and maintenance of standard responses to frequently asked questions and upcoming situations.
• Reporting of urgent matters such as downtime and multi-user problems to third parties, Team Lead, and the Customer Services Manager.
• Requesting assistance with requests that one is not able to solve him/herself and escalating where necessary.
• Assisting the Risk & Fraud and Finance Departments with fraud checks and processes.
• Assisting the Team Lead, the Customer Services Director and Product Managers in marketing campaigns conducted through email, telephone, the website, or any other type of media.

WHO ARE WE LOOKING FOR?

Employees with a good dose of humour, respect and kindness, a little zeal and a real passion for their profession

This job is for you if:

• You have proven experience in a Customer Service environment.
• You have experience in working in a co-operative team environment.
• You have written/spoken Portuguese skills at a native level.
• You have an excellent command of English in order to work in a multi-cultural environment.
• You have excellent verbal, written and interpersonal communication skills.
• You have excellent computer literacy skills, especially in web-based applications.
• You have strong administrative skills, with attention to detail.
• You have a keen interest in iGaming or a willingness to learn.
• You are Customer Service focused.
• You are result and target focused.
• You have strong sense of initiative.
• You can keep confidential information.
• You are reliable and a team player.
• You are enthusiastic and patient.
• You are committed.

WHAT CAN YOU EXPECT FROM THIS RECRUITMENT?  

If your application is shortlisted, you will meet with the relevant hiring managers and an HR representative throughout the recruitment process. 

You may also be asked to complete technical assessments and a psychometric test, depending on the role.

The recruitment process typically takes between 3 to 6 weeks, ensuring a smooth and engaging experience for you.

WHAT CAN YOU EXPECT?

Travel & Leisure benefit up to €600 per year

Fitness benefit up to €30 per month

Meal allowance

Private health insurance after 6 months of employment

Private pension scheme after 6 months of employment

Relocation package

Hybrid work arrangement from Malta

Possibility to work remotely from home country for few weeks per year

Constant focus on skills development with a personalized annual training program

Career development in an international environment

Indefinite contract, available immediately in Sliema, Malta

Betclic Group - Tagliaferro Business Centre, Level 3, Gaiety Lane, Sliema SLM1551, Malta