VIP Manager

5 days ago

Malta iTalent PLUS Full time €40,000 - €60,000 per year

Our client is a globally successful online entertainment company that has been one of the leading international providers of sports betting for many years. In addition to a wide range of sports and live betting options, the company offers casino, live casino, and a variety of exciting games.

To further strengthen their team, our client is seeking a competent and dedicated VIP Manager.

Responsibilities:

  • Build and maintain strong, long-term relationships with VIP players to drive engagement, satisfaction, and retention.
  • Proactively manage a portfolio of high-value accounts, providing tailored offers, personalized experiences, and first-class support.
  • Analyze player behavior and data to identify potential VIPs, upgrade opportunities, and at-risk customers.
  • Collaborate with CRM, marketing, product, payments, and customer support teams to deliver seamless player experiences.
  • Monitor player activity to ensure timely intervention in cases of churn risk or changes in play behavior.
  • Support payment processes for VIPs, ensuring smooth transactions and resolving any issues promptly.
  • Maintain strong awareness of competitor offerings and market trends to refine VIP strategy.
  • Ensure all interactions align with responsible gaming, AML, and regulatory frameworks.
  • Provide detailed performance reports, KPIs, and insights to management on VIP performance and revenue contribution.
  • Reactivate inactive players through various communication channels.

Requirements:

  • Based in Malta or Greece.
  • Minimum of 2 years of experience in VIP management, account management, or relationship management within the iGaming industry, with a focus on the Spanish market.
  • Strong understanding of online casino and/or sportsbook products and player behaviors.
  • Excellent communication, negotiation, and interpersonal skills, with a customer-first mindset.
  • Data-driven approach with strong analytical and reporting skills.
  • High level of professionalism, discretion, and ability to work in a fast-paced environment with flexible working hours.
  • Fluency in English and Spanish is required.
  • Knowledge of the German language is considered an asset.

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