Hard Rock Hotel

9 hours ago

Saint Julian's, Saint Julian, Malta db Group Full time

Are you a hospitality professional with exceptional organizational and leadership skills?
Hard Rock Hotel Malta is seeking an Executive Assistant in charge of Quality to support the General Manager in overseeing daily operations, coordinating departments, and ensuring smooth and efficient hotel performance – all while embracing the authentic Hard Rock spirit.

As Executive Assistant, you will serve as the right hand of the Executive Office, providing seamless executive support while leading quality management initiatives across all hotel departments.

This is more than a traditional administrative role, it's a pivotal coordination position that ensures alignment between the Executive Office and operational teams to deliver exceptional guest experiences that reflect the iconic Hard Rock brand.

 Key Focus Areas:

Executive Support

  • Management of Executive Office, including correspondence, and communications/PR.
  • Support project coordination across departments, including reporting and PR activities.

Quality Management

  • Lead service quality audits and monitor guest satisfaction metrics.
  • Ensure compliance with brand standards and internal Standard Operating Procedures (SOPs).
  • Analyse guest feedback and drive continuous improvement initiatives.

Cross-Departmental Coordination

  • Act as the central liaison between the Executive Office and all hotel departments.
  • Align departmental efforts with the GM's priorities, operational excellence, and the overall guest experience.
  • Facilitate effective communication and cooperation across teams to meet quality and service goals.

 What We're Looking For:

  • Minimum 3 years' experience in executive support or quality management within luxury or lifestyle hospitality.
  • Excellent organizational, communication, and multitasking skills.
  • Proficient in Microsoft Office and hotel management systems (Opera, MICROS, or similar).
  • Fluent in English; additional languages are a plus.
  • Integrity, discretion, and a strong team player attitude.

Location

St Julians, MT

Department

Management

Employment Type

FT

Minimum Experience

Experienced

  • Hard Rock Hotel

    2 weeks ago

    Saint Julian's, Saint Julian, Malta db Group Full time

    Elevate the Rhythm of TalentAre you a hospitality professional who knows how to ignite people's potential and build high-performing teams?Hard Rock Hotel Malta is looking for a Training Manager to shape the learning culture of our 5-star lifestyle resort and ensure every team member delivers the unmistakable Hard Rock experience.This is your chance to set...

  • Hard Rock Hotel

    9 hours ago

    Saint Julian's, Saint Julian, Malta db Group Full time

    Drive the Rhythm of RevenueAre you a sales leader ready to put Malta's most exciting new lifestyle resort on the global stage?Hard Rock Hotel Malta is looking for a Director of Sales to lead the commercial strategy of our 394-room, 5-star resort.This is your chance to own the pre-opening momentum and set the beat for long-term success. Your MissionAs our...

  • Hard Rock Hotel

    9 hours ago

    Saint Julian's, Saint Julian, Malta db Group Full time

    ROCKSHOP RETAIL ATTENDANT – HARD ROCK HOTEL MALTAAre you passionate about retail, music, and delivering exceptional guest experiences? We're looking for a Rockshop Retail Attendant to join Hard Rock Hotel Malta, assisting guests, maintaining store presentation, and creating memorable shopping moments. Your MissionAs a Rockshop Retail Attendant, you'll be...

  • Hard Rock Hotel

    9 hours ago

    Saint Julian's, Saint Julian, Malta db Group Full time

    Drive the Beat of ExcellenceAre you a hospitality professional who thrives on maintaining impeccable standards and ensuring a flawless guest experience?Hard Rock Hotel Malta is looking for a Public Area Cleaner to join our team, maintain top-level cleanliness and presentation, and champion the Hard Rock experience for every guest and partner.This is your...

  • Hard Rock Hotel

    9 hours ago

    Saint Julian's, Saint Julian, Malta db Group Full time

    GUEST SERVICE AGENT – HARD ROCK HOTEL MALTAAre you passionate about hospitality, guest engagement, and delivering unforgettable experiences? We're looking for a Guest Service Agent to join Hard Rock Hotel Malta, serving as the first point of contact and ensuring every guest enjoys a warm welcome and seamless stay. Your MissionAs our Guest Service Agent,...

  • Hard Rock Hotel

    9 hours ago

    Saint Julian's, Saint Julian, Malta db Group Full time

    Drive the Beat of SalesAre you a hospitality professional who thrives on building lasting relationships and hitting ambitious revenue goals?Hard Rock Hotel Malta is looking for a Sales Manager to energize our client connections, drive revenue growth, and champion the Hard Rock experience for every guest and partner.This is your chance to take center stage,...

  • Hard Rock Hotel

    9 hours ago

    Saint Julian's, Saint Julian, Malta db Group Full time

    At Hard Rock Hotel Malta, the Rock Shop is more than retail—it's an extension of the brand. From iconic merchandise to guest interaction, the Rock Shop team represents Hard Rock's attitude, style, and energy, delivering a retail experience that is engaging, knowledgeable, and guest-focused.We are currently recruiting Rock Shop Team Members to support daily...

  • Hard Rock Hotel

    9 hours ago

    Saint Julian's, Saint Julian, Malta db Group Full time

    Mix the Energy. Set the Vibe. Own the Bar.Are you a high-energy Bartender who knows how to mix more than just great cocktails? If you've got speed, flair, product knowledge and a guest-first attitude, this is your moment to step behind the bar and shine.Hard Rock Hotel Malta is looking for a Bartender to join our team, deliver iconic drinks, and create...

  • Hard Rock Hotel

    9 hours ago

    Saint Julian's, Saint Julian, Malta db Group Full time

    Drive the Beat of ExcellenceAre you a hospitality professional who thrives on maintaining impeccable standards and leading a team to deliver extraordinary guest experiences?Hard Rock Hotel Malta is looking for a Public Area Supervisor to energize our team, ensure top-level cleanliness and presentation, and champion the Hard Rock experience for every guest...

  • Hard Rock Hotel

    9 hours ago

    Saint Julian's, Saint Julian, Malta db Group Full time

    GYM SUPERVISOR – HARD ROCK HOTEL MALTAAre you passionate about fitness, guest service and leading a team? We're looking for a Gym Supervisor to join Hard Rock Hotel Malta, managing the fitness center operations and ensuring every guest enjoys a seamless and motivating experience. Your MissionAs our Gym Supervisor, you'll oversee daily operations, support...