Hard Rock Hotel

1 day ago

Saint Julian's, Saint Julian, Malta db Group Full time

GUEST SERVICE AGENT – HARD ROCK HOTEL MALTA

Are you passionate about hospitality, guest engagement, and delivering unforgettable experiences? We're looking for a Guest Service Agent to join Hard Rock Hotel Malta, serving as the first point of contact and ensuring every guest enjoys a warm welcome and seamless stay.

Your Mission
As our Guest Service Agent, you'll provide outstanding front-desk service, support guests throughout their stay, and embody the Hard Rock spirit from check-in to check-out.

What You'll Do

• Welcome guests and handle check-in and check-out procedures

• Respond to guest inquiries in person, by phone, and via email

• Provide accurate information about hotel services, facilities, and local attractions

• Handle reservations, room allocations, and billing in coordination with the reservations team

• Address guest requests, feedback, and concerns promptly and professionally

• Collaborate with housekeeping, reservations, and other departments to ensure seamless service

• Maintain accurate guest records and front office systems

What We're Looking For

• Previous experience in front office, guest services, or hospitality

• Excellent communication and interpersonal skills

• Guest-focused mindset with a passion for service excellence

• Fluent in English; additional languages are an asset

• Positive attitude, reliability, and strong attention to detail

• Ability to work efficiently in a fast-paced, guest-facing environment

• Flexibility to work shifts, including weekends and holidays

What's On the Table

• A frontline role in one of Malta's most exciting hospitality destinations

• A vibrant, high-energy work environment

• Competitive salary and staff benefits

• Opportunities for growth within an international hospitality brand

Make It Happen
Ready to welcome guests, create memorable experiences, and live the Hard Rock vibe? Apply now and become part of the Hard Rock Hotel Malta story.

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