Global Technical Support Engineer

ABOUT US

At TOPPAN Security, our mission is to shape a meaningful, technology-driven future by being a global leader in mission-critical identity and payment technologies.

We serves as the international development arm of the TOPPAN Group in the security domain founded in 1900. TOPPAN is a trusted Japanese brand renowned for its commitment to exceptional quality. Building on this legacy, we combine bold ideas, deep sector expertise, and collaborative intelligence to deliver secure, future-ready solutions.

Our culture is grounded in four core values: Agility, Ownership, Resilience, and a Sense of Fun. We move fast, lead with accountability, grow through challenges, and bring positive energy into everything we do.

Join us and be part of a global, collaborative team where trust and innovation drive everything we do.

ABOUT THE ROLE

Join our global team and take the lead in supporting and enhancing high-profile IT systems. This is a hands-on technical role focused on system stability and performance, security, continuous improvement and mentoring fellow support IT personnel.

Main missions:

• Provide 2nd & 3rd line support for IT systems and applications.
• Maintain deep knowledge of the full IT environment and provide expert guidance on all components of the end-to-end service.
• Lead root cause analysis and implement long-term solutions.
• Maintain and improve Windows Server environments (physical/virtual), AD, backups, patching, and PKI.
• Ensure adherence to compliance standards for audits (e.g. ICAO, EIDAS, and ISO27001) while promoting and implementing industry best practices.
• Ensure all system changes are properly planned, tested, documented, approved, and reviewed to maintain reliability, with clear back-out plans in place.
• Automate tasks and improve system efficiency through scripting.
• Support disaster recovery and failover testing.
• Collaborate with internal teams and 3rd-party suppliers.
• Create and maintain technical documentation and knowledge bases.
• Mentor junior team members and promote best practices.

ABOUT YOU

Qualifications, Skills and Experience

• Higher level education in IT or a related degree. Or in the absence of a relevant degree an additional 5 years' experience in addition to the years of proven experience listed below.
• 3+ years in Windows enterprise support and operations.
  
• Experience with:
  • Change management processes
  • Microsoft SQL (backups, tuning, support)
  • External customer and supplier support
  • Network devices (VLANs, routing) – desirable
  • Hyper-V and data center operations – desirable
  • PKI systems (Microsoft CAs) – desirable
    
    Focus Areas (1+ year hands-on in at least one required)

1. Windows Domain Admin – Hands-on experience with setup and configuration of physical/virtual machines, Windows Server AD, DNS, GPO, Hyper-V, Failover Clustering), and WSUS patch management.
2. Application Lifecycle – Oversee application updates and upgrades, driving improvements in collaboration with development teams.
3. PKI & CA Operations – Experienced in managing Public Key Infrastructure (PKI), including Certificate Authority (CA) operations and certificate generation processes.

Certifications

• Microsoft or other relevant technical certifications preferred.

Skills & Competencies

• Fluent in English (French is a plus).
• Strong troubleshooting, problem-solving, and documentation skills.
• Ability to read and interpret technical journals, schematics, wiring diagrams, specifications, international standards, and solution documents.
• Proficient in Microsoft Office (Word, Excel, Visio).
• Experience with ITIL-based incident and change management tools.
• Excellent interpersonal, communication and customer-facing skills.
• Hard-working, goal-oriented, energetic, and professional in fast-paced, results-driven environments.

Ability to challenge ideas calmly and logically, explore solutions, anticipate risks, and adapt to changing locations and on-call schedules.

Work Environment & Expectations

• Office-based role with occasional data center exposure (ear protection provided when required).
• Participate in on-call support rotation as needed.
• Follow ITIL best practices and comply with all security, quality, and safety standards.
• Use and help maintain company tools for remote support, asset and service management.
• International travel up to 60% for implementations, training, and support—valid passport and visas required.
• Must be eligible to work in the EU and internationally; national-level security clearance eligibility is a plus.

TOPPAN is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, gender, sexual orientation, age, color, religion, national origin, veteran status, or disability.