Customer Support Officer

6 days ago

TasSliema Malta TPO MeDirect Full time

MeDirect is a Maltese digital bank, founded in 2004, with over 160,000 clients and operations in Malta, Belgium, and the Netherlands. We offer a wide range of financial services to both retail and corporate clients, including daily banking, savings, mortgages, and corporate services.

We are always on the lookout for determined and hard-working individuals who are eager to take the next step in their career. At MeDirect, we strive to provide an exceptional employment experience, fostering growth, collaboration, and innovation

Role Overview:

Working closely with the Wealth Support Team Lead, you will be supporting our Belgian and Dutch customers throughout their customer journey. You will be joining a fast-paced, innovative environment and a vibrant and dynamic team. We are driven by providing excellent customer service which in turn provides you with an excellent opportunity to grow and learn.

Our shift hours are between 9 am and 8 pm in combination with a hybrid working model, this adds value to your personal planning and work life balance. The role also provides the opportunity to gain a professional certificate in Bank Mediation (Febelfin – Wet Willems).

The selected candidate should be willing to relocate to the specified job location.

Duties and responsibilities

  • Attracting new customers by answering incoming calls and responding to customer emails
  • Responding and resolving customer queries and escalating technical issues, whilst finding and explaining the best solution to solve the problem
  • Providing customers with information about the Bank's products and services
  • Following up on customers' instructions including payments, placement of trades, transfer of investment portfolios, and account opening and closure
  • Supporting the Bank's marketing strategy throughout various campaigns focusing on savings and wealth products

Required knowledge, skills and experience

  • Native Flemish/Dutch and French language proficiency - Dutch-only speakers are also encouraged to apply
  • Excellent verbal and written communication skills in English is a plus
  • Previous experience in a customer service role will be considered an asset

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