Groups Coordinator

Join the Ritz-Carlton Yacht Collection:  Where Every Voyage is a Symphony of Luxury

Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe.

The Essence of Excellence: The Gold Standards
The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor.

The Employee Promise

At The Ritz-Carlton, our Ladies and Gentlemen are the most important resource in our service commitment to our guests.  By applying the principles of trust, honesty, respect, integrity and commitment, we nurture and maximize talent to the benefit of each individual and the company.  The Ritz-Carlton fosters a work environment where diversity is valued, quality of life is enhanced, individual aspirations are fulfilled, and the Ritz-Carlton Mystique is strengthened.

Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality.

The Groups Coordinator is responsible for supporting all FIT, MICE, and Charter reservations.

• As part of Global Reservations, the Groups Support Coordinator will provide support to FIT, MICE, and Charter groups. 
• Create new FIT group agreements and load fares into the Reservation system for live sales. 
• Process reservations and communicate all relevant documentation.  
• Hold suites for FIT, MICE, & Incentive Groups. 
• Check availability for FIT Groups. 
• Update all reportage to ensure all records are up to date. 
• Coordinate any additional products with the group and the specific departments (Air and Hotel, ShoreEx, Special Services). 
• Prepare the groups 30 days prior to sailing, making sure that all the information is up to date. 
• Conduct welcome introductory and group preparation calls to FIT Groups. 
• Assist the Groups and Inventory Manager with ad-hoc projects. 
• Demonstrate the ability to answer detailed questions regarding the product and systems. 
• Maintain courteous & professional telephone etiquette at all times. 
• Develop and maintain positive working relationships with all departments. 

Education:  Minimum 2-year college degree or 3 years' experience equivalent.

• Minimum of 2 years of Customer Service and Sales experience required, ideally from a luxury cruise background
• Excellent written and verbal communication skills with the ability to convey information in a clear, concise manner
• Attention to detail with an analytical approach
• Ability to learn and utilize the reservations system
• Must commit to delivering a high level of customer service
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, OneNote, and Outlook) and Smartsheet, or the ability to learn new systems quickly
• Ability to maintain positive, pleasant behavior with customers & colleagues
• Ability to learn and understand policies & procedures to make reservations and assist callers with each aspect of the booking process
• Demonstrate the service values of The Ritz-Carlton at all times
• Strong organizational skills essential for multi-tasking

• Full time (40-hour work week)

• Flexible working hours with occasional opportunity for overtime.

The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.