Sweden Retention Executive

ComeOn Group in short

Founded in 2008, ComeOn Group is a leading global player in the rapidly growing iGaming market. Having launched its first online brand in 2010, ComeOn Group is running a wide range of exciting brands across multiple markets. Managing a multi-brand portfolio on its proprietary platform, offering a secure, innovative, and entertainment-driven player experience in both casino and sports. ComeOn Group is an international employer within the iGaming industry and has over 500 talented employees across 7 main locations.

Location: St Julians, Malta + Hybrid

In this crucial role, you'll be instrumental in delivering an exceptional customer experience for our returning players. Ensuring their journey is seamless and enjoyable, all while navigating the strict regulatory landscape of the market.

By building relationships with the phone as your main tool, you'll be key in helping us unlock our full potential.

Your responsibilities will include:

• Elevating the experience: Carrying the voice of the customer, you'll ensure any and all pain points are identified, prioritized, resolved and improved using all means necessary.
• Being a customer advocate: You'll be a vital link between our returning players and various departments, providing support, escalating issues, and gathering feedback to constantly improve our services.
• Championing compliance: Collaborating closely with our Responsible Gaming, and Anti-Money Laundering teams, you'll ensure all processes are developed and executed within strict regulatory guidelines while having the customers experience as top priority.
• Driving retention: While utilizing existing strategies, you'll have significant scope to introduce new, creative methods to keep our returning players engaged and happy. As well as identify reasons for customers stop playing
• Proactive engagement: You'll perform frequent outbound contacts to our returning players, building strong relationships and anticipating their needs.

About you:

• You have been in the online gaming industry for a while and have experience with both the casino and sportsbook services. In your previous experience, you have worked with high-value customers and would like to become more of a specialist when dealing with our high value customer base.
• You have shown positive interpersonal skills and can quickly build a rapport with high value players. Every player should be treated as a VIP and that is your mantra, and that is why you deliver the best customer service.
• When it comes to communication you are confident and articulate well in both English and Swedish. This is fine by you whether it's on e-mail, phone, or chat. You are there for players when needed, flexible with your work hours and able to work various shifts if need be.
• Moreover, you are good at multitasking and prioritising. Your line manager does not tell you what to do as you are trusted and able to take ownership of daily tasks. Shown once, and you know what to do, asking questions when a task is new but quick to pick up skills and processes quickly.
• Being target driven, the competitive salary and bonus structure appeal to you and you like to prove to yourself and team that you can meet targets; both monthly and quarterly ones to meet predetermined productivity, quality and service levels that ComeOn sets to reach top service

So what can you expect from ComeOn as a place of work?

• A competitive remuneration package inc. a company bonus scheme
• Fantastic quarterly team events and weekly company events
• A one-time Hybrid Allowance of €250 to help you set up a comfortable workstation at home (we're truly Hybrid)
• On top of our Hybrid work arrangement, up to 40 days a year to work fully remote from anywhere
• €250 Annual Wellbeing Allowance (Claimable after probation).
• A comprehensive, International private Health Insurance.
• Lunch at the office on Mondays and Wednesdays.
• Breakfast at the office on Tuesdays.

At ComeOn, we have adapted a Hybrid Work model which means that we offer our employees an option to pick their workstation for the day. Want to work from the office a few days a week and some days from home? That's totally fine with us ComeOn is known for their inviting and vibrant offices that offer creative areas for collaboration and desk set-ups designed for a Hybrid Work model. When you visit one of our offices you will always be welcomed by a friendly face that will take good care of you.

It's our curiosity that drives our innovative business forward and we work hard in a 'run together' spirit and we always make sure to top it up by having fun You will not regret picking ComeOn as your next place of work.

At ComeOn Group we value diversity and we take concrete action to ensure fairness in our recruitment process. We are committed to assess candidates on their merit without discriminating against any applicant for whatever reason that is protected by law. We truly value you, as you are.

Want to know more about us just visit our website or any of our social media channels to take a deep dive into our culture